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PAS : KE ARAH PEMERINTAHAN ISLAM YANG ADIL
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AOL SETTLES WITH MUSLIM SHOPPER FOLLOWING COMMUNITY PRESSURE
Chicago woman sent catalog with
(WASHINGTON, DC -7/17/2000) - Alhamdulillah (praise be to Allah), America
Online (AOL) and its business partner Cendant Corporation have reached a
settlement with a Muslim shopper in Chicago, Ill., who received a racist
slur on a catalog from a Cendant-owned company that does business through
AOL. "Sand nigger" was printed under the obviously-Muslim name of the
catalog recipient. (http://www.cair-net.org/images/special/sand.jpg)
The settlement, the terms of which are not being released, came after
hundreds of Muslims contacted both corporations to express their concerns
about the incident. Financial compensation, a letter of apology and
sensitivity training for Cendant employees had been demanded by the
recipient of the catalog. CAIR issued an Action Alert on this issue when the
parties failed to reach agreement after months of discussions.
The Muslim shopper who received the offensive mailing label is a member of
AOL. Through AOL, she became a member of AOL Netmarket (AOL Keyword:
Netmarket). When the shopper and a friend, who was the recipient of a gift
from the catalog, received order confirmations, both found "sand nigger"
printed under their names. (AOL is listed as the "Service Name" on the
confirmation receipt.)
After seeing the offensive term, the Muslim shopper filed a complaint with
Chicago's Commission on Human Relations in December of last year.
Respondents named in the complaint included AOL, AOL/Netmarket and Cendant.
"We thank everyone who contacted AOL and Cendant to make sure that this
incident was resolved to the satisfaction of the Muslim shopper," said CAIR
Board Chairman Omar Ahmad. Ahmad added this case points to the fact that
corporations must sensitize their employees to issues of religious and
ethnic diversity in American society.
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