To be fair, although I agree with your points about testing the updates,
we're talking about a multiplayer game here, not banking infrastructure, and
you are the only person I have seen who doesn't like regular updates :)

Regards,
Ben

-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Deadman Standing
Sent: 20 May 2005 22:52
To: [email protected]
Subject: RE: [hlds] Please reduce update frequency and improve patch timing

I chuckled when I read this. Never thought I would hear someone complain
about a game company was making too many updates. If it helps Choo when an
update is released they say if it is a mandatory or an optional update. You
might just try updating only when it is mandatory.

Just a side note keep in mind that CS1.6 is a product that has been on the
market for years. Mature products tend to require fewer updates.

-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Christopher Choo
Sent: Friday, May 20, 2005 4:48 PM
To: [email protected]
Subject: [hlds] Please reduce update frequency and improve patch timing

Hi Everyone,

I suppose that this has been mentioned before, but the update frequency for
CS Source is too high for my liking. We are seeing updates a few times a
month, and when bad things happen it can even be as often as twice a day.
This is not a pleasant experience at all, and places a large burden on
admins to continually update their servers. This is not a trivial task, and
the quote "If it ain't broke, don't fix it" comes to mind. This is why I
kinda like how CS1.6 is going - there have been no patches in ages, and
nobody is complaining unless it's about VAC.

I could understand that patches for Source need to be rolled out if there
were serious problems in terms of security (e.g. DoS attacks) or gameplay
issues (e.g. server crashes on maps), but often these patches do not
contribute to a significantly improved gaming experience. If it's not going
to make current servers better, why does Valve bother to release patches so
often? Microsoft's approach to cumulative patches would be something I think
would be useful and relevant, because it gives administrators less headache
in terms of teething problems with each patch - they only have to deal with
a 1 set of patches, not 5-10 sets of micro patches.

It appears to me that there is very little quality control going on in Valve
when it comes to patches, and timing patches to coincide with weekends is
absolutely horrendous. I trust that admins would like peace over the
weekends and that gamers want to play their games without having to grapple
with technical issues on a Friday evening. Patches should ideally be
released on Mondays, when everybody goes to work and game server traffic
goes down. There is really no need to use weekends to get feedback on server
issues because it diminishes the gaming experience for everybody.

Do you see banks overhauling their IT system at 3pm in the day? Do you see
other games issuing patches that mean hardly anything to the gamer-at-large?
It is fine a balancing act to decide whether a certain fix would cause more
good than harm, but Valve has fallen on the wrong side not just once, but
time and again. I'm extremely disappointed that Valve continues to behave as
if the gaming community is beholden to its own internal development
schedule. I'm trying to run game servers here, not a beta-testing programme.
People who run game servers should be treated more like game players than
software testers.

Possible suggestions (we've heard this thousands of times but nobody seems
to listen):
1) Release patches on Mondays, not Fridays
2) Reduce frequency of patches - once a month for engine patches, more
frequently for non-engine related patches *only*.
3) Start a beta programme and allow all other admins to run a *stable*
branch of SRCDS.
4) Start listening to feedback. Stop behaving like everybody has been
converted to CS Source.

There are so many others who have not switched over from HL1. If Valve were
to continue with this nonsense how is it going to evangelize the greatness
of the Source engine? Game development is not merely about technical
excellence (e.g. disabling menus, banning creative cheaters) , it is about
providing a fun and enjoyable experience to everyone involved, server admins
and gamers alike. People understand that sometimes the process can be
painful, but I don't see any light at the end of this tunnel.

Regards,
Christopher Choo
Fragnetics LLP


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