-- [ Picked text/plain from multipart/alternative ] Now if I knew the reason why would I be making a support request asking why? WTF kind of "official" response is this? Am I suppose to maintain maturity in a world of children? Give me a break. I went over the top sure. What I want to know is what rule I broke to have an account with every Valve game on it disabled and I think, as a consumer I deserve an "official" response more than "you know why".
On 4/14/06, RaynServ <[EMAIL PROTECTED]> wrote: > > Recently you requested personal assistance from our on-line support > center. Below is a summary of your request and our response. > > If this issue is not resolved to your satisfaction, you may reopen it > within the next 7 days. > > Thank you for allowing us to be of service to you. > > To update this question by email, please reply to this message. Because > your reply will be automatically processed, you MUST enter your reply in the > space below. Text entered into any other part of this message will be > discarded. > > [===> Please enter your reply below this line <===] > > [===> Please enter your reply above this line <===] > > To update your question from our support site, click > here.<http://support.steampowered.com/cgi-bin/steampowered.cfg/php/enduser/[EMAIL > PROTECTED]&p_next_page=myq_upd.php&p_iid=330277&p_created=1144706236> > > * Subject* Account Disabled * Discussion Thread* * Response (Max P.)* > 04/14/2006 > 03:59 PM Ray, > > I think you know exactly why your account was disabled. * Customer (Ray > Spaulding)* 04/10/2006 02:57 PM What is Valve's reasoning for disabling > this account in contrast to the following paste to this email address? > > [paste] > > Dear Ray Spaulding (Steam account name: [EMAIL PROTECTED]), > > Thank you for your recent purchase. Half-Life 2 Silver is now available > in your Steam "Games" window. To play, just double-click on the name of > a game in this list. > > Your credit card has been charged as detailed below. This email serves > as your receipt. > > Product Cost > ----------------------------------------------- > Half-Life 2 Silver $ 10.00 > > Tax (NH) $ 0.00 > ----------------------------------------------- > Total $ 10.00 > > Currency: U.S. Dollars > Credit card type: MasterCard > Card number: **** **** **** 9615 > Card Holder: Ray Spaulding > Approval Code: 027078 > Transaction Confirmation: 4343570567 > Date Confirmed: 8/27/2005 18:36:38 > > For help or product support, please visit http://steampowered.com or > email us at [EMAIL PROTECTED] > > Signed, > > Valve and the Steam Support Team > > > ============== > This notification has been sent to the e-mail address you provided > during the purchase process. For information on Valve's privacy policy, > please visit http://valvesoftware.com/privacy.htm > [/paste] > > Ray Spaulding > > > And always remember that it is better to be dead and cool, than alive and > uncool. > > http://rod.servecounterstrike.com > > --------------------------------- > Yahoo! Messenger with Voice. PC-to-Phone calls for ridiculously low rates. > * Question Reference #060410-004003* *Product Level 1: * STEAM *Category > Level 1: * Steam Account Questions *Category Level 2: * Steam Account is > Disabled *Date Created: * 04/10/2006 02:57 PM *Last Updated: * 04/14/2006 > 03:59 PM *Status: * Resolved *CD-Key: * * Account Name* > > Thanks, > Max > Steam Tech Support > > Your Steam ID and password are confidential information. A Valve employee > will never ask you for your password in an unsolicited phone call or email > message. Do not respond to any message that asks for your password. For more > information about protecting your account click the link below: > > Password and Account > Security<http://steampowered.custhelp.com/cgi-bin/steampowered.cfg/php/enduser/std_adp.php?p_faqid=301> > > > On 4/1/06, Jason O. Washburn <[EMAIL PROTECTED]> wrote: > > > > Well put Luna:-) > > > > Jason > > > > -----Original Message----- > > From: [EMAIL PROTECTED] > > [mailto:[EMAIL PROTECTED] On Behalf Of Edward Luna > > Sent: Friday, March 31, 2006 1:09 PM > > To: [email protected] > > Subject: RE: [hlds] Disabled Account > > > > IMHO... if the guy in question was as belligerent back then as he was in > > his > > recent posts here, I can at least understand why Valve may have disabled > > > > his > > account. That doesn't mean I think it's right for them to do it... but > > hey, > > these guys at Valve take an awful lot of crap from people and we all > > have a > > point beyond which we are unwilling to go. > > > > The truth is... I agreed with some of what the guy said (not all, but > > some) > > but he made it impossible for others to support him due to the way he > > presented his case, and the attempt to get the home address of Alfred > > just > > went way over the top. I don't think the guy actually thought he would > > get > > it... but it prolly made him feel better just to let others know how > > strongly he felt. > > > > Some of his valid points should be addressed in an open forum but just > > leave > > the nastiness out of it. Lets face it, we've all experienced it... > > servers > > are chugging along just fine when a update comes out... we dutifully run > > the > > update tool (which I think is a great concept) and bang... our servers > > are > > down... or some peeps can't login... or there are authorization > > problems... > > etc. > > > > It is very frustrating when these things happen... but I'll bet it's > > even > > more frustrating for the Valve guys. Does that mean we shouldn't > > mention it > > or take them to task when they screw up royally? Certainly not... but > > it > > should be done in a constructive way... not the way that guy did it. We > > need Valve to keep doing what they do... just do it better... be as > > responsive as is reasonably possible to the needs of the your customers, > > and > > we'll all be better off. > > IMHO... > > > > > > > > Original Message----- > > From: DL [mailto: [EMAIL PROTECTED] > > Sent: Friday, March 31, 2006 12:30 PM > > To: [email protected] > > Subject: Re: [hlds] Disabled Account > > > > > > -- > > > > -- > > > > [ Picked text/plain from multipart/alternative ] > > So what you're saying is that Valve WOULD disable an account because of > > the > > users opinions? > > Do not think so. > > Name one company that disables anything because of someone's opinion. > > Get > > real. Not happening. > > > > Valve wouldn't disable his account for it being logged into from another > > location when that's one o0f the main points of steam in the first > > place. To > > be used anywhere on any PC across the globe. > > > > -------Original Message------- > > > > From: [EMAIL PROTECTED] > > Date: 03/31/06 12:25:24 > > To: [email protected] > > Subject: Re: [hlds] Disabled Account > > > > You know the internal working's of valve better than they do. Got it. > > Anytime I need an official response, I know who to go to now. > > > > If he's 35, I imagine his son is still living at home. So unless > > valve's software comes with fingerprint scanners within the household, > > give up the EULA crap. I highly doubt valve would suspend his account > > just because another computer in the home has logged onto it. I'm > > also going to guess that his network is NAT'd so even if it was on > > another computer, valve wouldn't be able to tell the difference > > because the global address would be the same regardless. > > > > Quit being so freaking close minded and go hug a tree. > > > > /p > > > > Quoting DL <[EMAIL PROTECTED]>: > > > > > -- > > > -- > > > [ Picked text/plain from multipart/alternative ] > > > They don't disable for opinions! Get it through your thick skull. > > > > > > > > > ---------------------------------------------------------------- > > This message was sent using IMP, the Internet Messaging Program. > > > > > > > > _______________________________________________ > > To unsubscribe, edit your list preferences, or view the list archives, > > please visit: > > http://list.valvesoftware.com/mailman/listinfo/hlds > > -- > > > > [ 07.gif of type image/gif deleted ] > > -- > > > > _______________________________________________ > > To unsubscribe, edit your list preferences, or view the list archives, > > please visit: > > http://list.valvesoftware.com/mailman/listinfo/hlds > > > > _______________________________________________ > > To unsubscribe, edit your list preferences, or view the list archives, > > please visit: > > http://list.valvesoftware.com/mailman/listinfo/hlds > > > > > > > > _______________________________________________ > > To unsubscribe, edit your list preferences, or view the list archives, > > please visit: > > http://list.valvesoftware.com/mailman/listinfo/hlds > > > > -- _______________________________________________ To unsubscribe, edit your list preferences, or view the list archives, please visit: http://list.valvesoftware.com/mailman/listinfo/hlds
