They have always replied to technical issues without much delay,
especially when it affects their own servers.

But what most of us hosting TF2 want to hear about, are the policy
issues. We've lost hundreds of players from these policies while I can
count on 1 hand the number of times people we know have experienced
CL_ReadPreserveEnt bug. Not to say that it shouldn't have been fixed.
But it feels like communities have 0 priority.

And most of these players are not only lost to us, but to Valve (and
their Mann Co. Store) as well. I have talked to some of the people
that left, and they've all said the same thing. They are playing
Overwatch now instead of trying to fill community servers killed by
Valve or playing casual mode. It feels like Valve doesn't care about
them.

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