This does bring up a somewhat interesting issue though. With 90% of the software I use (FreeBSD, Mozilla, OpenOffice, etc), there are clear ways of filing bug reports. You've got a problem, you fill out a form, you get a tracking number, and you get to know when someone has dealt with it.
Why is there no similar system in place for VAC? It seems to me that the more data you can collect from users regarding issues of false positives or server crashes or whatever, the better you can make the system. Sure, you're going to get 9000 bugs from people who do cheat saying something to the effect of "d00d! i did n0t ch34tx0r! y am i bann3d?", but those should be pretty easy to sort through, check their wonid against the ban database to see what the issue was, and if you've got enough people in similar circumstances with the same problem, look into it. On November 25, 2002, Jeremy Brooking sent me the following: > On Mon, 2002-11-25 at 11:04, Alfred wrote: > > I don't know how many people here have worked sales/tech support, but > > when I was doing it the "squeaky wheel" got the crappy service. Be > > rational, be clear, be helpful. Getting angry doesn't give the persons > > you are emailing any incentive to help, being nice and helpful gives > > them a guilt trip :) There is a time and place for "angry bastard" mode, > > but its a last resort. > > I never said be angry, infact I totally agree, be clear, polite, and > accurate in your statement of details. But being in the industry > yourself you would also be aware that tasks have a level of urgency to > them. 1 complaint from 1 of your hundreds of thousands of smallest > consumers, normally get shuffled to the bottom of the stack, and gets > dealt with in your spare time. Kill them with kindness, but show them > that this is not an acceptable problem for you to have. You paid them > for the use of their software, which they have now removed your ability > to do. In this country that is in breach of the Consumer Guarantees act. -- Chip Marshall <[EMAIL PROTECTED]> http://www.chocobo.cx/chip/ GCM/CS d+(-) s+:++ a21>? C++ UB++++$ P+++$ L- E--- W++ N@ o K- w O M+ V-- PS+ PE Y+ PGP++ t+@ R@ tv@ b++@ DI++++ D+(-) G++ e>++ h>++ r++ y? _______________________________________________ To unsubscribe, edit your list preferences, or view the list archives, please visit: http://list.valvesoftware.com/mailman/listinfo/hlds_linux
