I'm posting this again to make sure everybody knows what you can do to help us fix the problem where server shed batched of clients at a time, citing auth failures. We have yet to receive a bug report with the requested information.
- Fletch -----Original Message----- From: hlds-boun...@list.valvesoftware.com [mailto:hlds-boun...@list.valvesoftware.com] On Behalf Of Fletcher Dunn Sent: Thursday, December 08, 2011 1:50 PM To: Half-Life dedicated Linux server mailing list; Half-Life dedicated Win32 server mailing list (h...@list.valvesoftware.com) Subject: Re: [hlds] [hlds_linux] STEAMAUTH: Client PLAYERNAME received failure code 6 We've had a hard time fixing this for several reasons. First, we've never been able to reproduce this. Second, the issue is confounded by the fact that client crashes can often produce this. The last round of reports we got for this problem seemed to always be muddled by client crashes --- which can definitely happen in large batches, BTW, depending on the bug. We never got a good set of reports that weren't muddled by client crashes. For Orangebox, we recently (within the last month) made a change that would try to distinguish between a true client auth problem, and a client crash, so hopefully that confounding factor can be separated. (And we hope that the past week or so has seen a good increase in stability.) We believe you that this bug still exists, and we do want to fix it. If I could beg the patience of the server operators, and once more solicit detailed reports of this problem. We will once again try to examine those reports and fix it. I'll try to do a better job staying on top of this issue and keeping people informed about what we're doing, so we can close this bug. Here's what is needed in order for us to investigate this: * The time of the event. Please remember to provide your local time zone, so we can correlate any timestamps in your logs to timestamps in our logs. * Logs: - The complete server log. Please don't trim the log, just send the whole thing. The login info can be useful, and perhaps other events that occurred previously. - The complete console transcript. If you are experiencing this problem and are not configured to capture the console output, please do so. - Make sure we can easily locate the portion of the logs corresponding to the event. (Timestamps should be sufficient, but they typically are not present for the console transcript.) * We'd greatly prefer to get the complete logs. But if this is not possible, and you are certain you have a good example, the bare minimum we'll need is: - Public IP address of your server. (For TF2 servers, this is output at near the time when you server logs onto Steam, in case you don't know it.) - Steam ID's of the players who dropped. * If you have multiple examples, please just pick one and send it. If you have one really clear case where you are pretty sure the clients didn't crash, it will hopefully be enough to help us fix this problem. We do care about this problem and want to fix it. I'm sorry the issue has lingered. Feel free to send these directly to my email address. (Please zip up the big logs.) One last thing: on December 6th, 2011, from about 3PM - 10PM US Pacific time, there was a known problem in our backend that might have manifested in issues like this. It has been fixed. Please don't send any examples near this time interval. - Fletch -----Original Message----- From: hlds_linux-boun...@list.valvesoftware.com [mailto:hlds_linux-boun...@list.valvesoftware.com] On Behalf Of E3pO Sent: Thursday, December 08, 2011 7:08 AM To: Half-Life dedicated Linux server mailing list Subject: [hlds_linux] STEAMAUTH: Client PLAYERNAME received failure code 6 STEAMAUTH: Client mipermip123 received failure code 6 STEAMAUTH: Client mipermip123 received failure code 6 L 12/08/2011 - 09:50:01: "PLAYERNAME <471><STEAM_0:0:REMOVED><Unassigned>" disconnected (reason "No Steam logon") Dropped PLAYERNAME from server (No Steam logon) I've been getting these randomly the past few weeks on servers. _______________________________________________ To unsubscribe, edit your list preferences, or view the list archives, please visit: https://list.valvesoftware.com/cgi-bin/mailman/listinfo/hlds_linux _______________________________________________ To unsubscribe, edit your list preferences, or view the list archives, please visit: https://list.valvesoftware.com/cgi-bin/mailman/listinfo/hlds _______________________________________________ To unsubscribe, edit your list preferences, or view the list archives, please visit: https://list.valvesoftware.com/cgi-bin/mailman/listinfo/hlds_linux
