Hello everybody.

I got the email done with "after_save" and "after_update" callbacks.

But now i can't put a link in the email (.erb) to the current ticket
created. I need the link so the admin can access the specific ticket
created.

I don´t know how to do it. :(

Can somebody help me.

Thanks in advance,

Edson

On Feb 11, 5:40 pm, Edson <[email protected]> wrote:
> Hello everyone,
>
> I need some help on this, if is somebody that can give me tips or
> suggestions about some similar topics already opened on the discussion
> i'll appreciate:
>
> I have a model:
>
> class Ticket < ActiveRecord::Base
>
>   hobo_model # Don't put anything above this
>
>   fields do
>     date        :datetime
>     description :string
>     timestamps
>   end
>
> belongs_to :system, :creator => true
> belongs_to :user, :class_name => "User", :creator => true
> belongs_to :status, :class_name => "TicketStatus"
> has_many :ticket_atributos, :dependent => :destroy
>
> And i want to create a lifecycle for anytime that the user creates a
> new ticket the app can automatically sends a email notification to all
> the users off the app with a link to access the new ticket created,
> directly. And to to the same process when the ticket get updated.
>
> I've seen the friendship tutorial but i can't make my lifecycle
> working because i don't use the hobo_user_model..i need to implement
> it in the ticket model. I don't know if its possible or if i can do it
> through the hobo_user_model.
>
> I've tried to create in the C of the ticket all the creators and
> transitions (declared in the ticketController) i've tested and got no
> errors but the email never been sent.
>
> My environment config is set all right because i can send email for
> forgotten password and activate account through  te hobo_user_model of
> my app.
>
> Please can somebody give me a tip? I've been trying almost 3 weeks on
> this and nuthin.
>
> Thank you in advance!
>
> Edson Salomão

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