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Event Summary:
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Event: Exclusive One Day Premier Workshop on ITSM/ITIL
Date: Wednesday, April 01, 2009 at 1:00 PM <span class="pipe">-</span>
Saturday, May 30, 2009 at 4:00 PM (PT)
Location: Ramabadran Seshadri IyengarChennaiChicago, IL
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Event Details:
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MicrosoftInternetExplorer4
Exclusive One Day Premier Workshop
on
IT SERVICE MANAGEMENT AND ITIL
Brought to you by
DIYmonde
Solutions Inc., Canada- an accredited courseware and training provider
(ACP/ATP) – to deliver a variety of IT Service Management (ITSM) training
solutions for IT and non IT professionals. We offer a full range of ITIL
and ITSM training courses through a variety of flexible delivery options as
per your needs and Budget. The international clients include Barclays Bank,
UK; Bell Canada Inc; British Broadcasting Corporation (BBC)Cisco, USA;
Hewlett Packard Ltd, UK; Hewlett-Packard Inc, USA; ITSM Academy Inc., USA;
Oracle Corporation; and Nextel, USA among others
Date
To be announced
Time
9:00 AM Sharp Till 5:30 PM, Single
day event.
Venue
To be announced @ (Delhi, Gurgaon,
Noida, Hyderabad, Bangalore & Chennai)
"It is nonsense
to believe that if we do things differently tomorrow
from the way we did them today, the results can be the same.”
“The definition of insanity is - behaving today as we behaved yesterday and
expecting the results to be different”
These two
quotations, Better than any other, express the advantages of following
processes and procedures. If we seek consistency (and quality) in the way
in which we deliver services, all of those involved must tread a
well-practiced path – and we must continually learn from our mistakes.
This one-day
workshop explores and discusses the organizational and management
challenges involved in designing, delivering & supporting IT services
to the international best practice standard guidance for
IT Service Management (ITSM) published in ITIL®
v3.
To provide
familiarity with the five stages of the Service Lifecycle and to
understand the holistic nature of IT Service Management
To understand
how service value is created
To introduce
the delegates to the concept, relationships, and benefits of an IT
Service Management program using ITIL frameworks, methods, process
objectives and standards
To
differentiate between the various ITSM processes and functions and
understand how they relate
To provide an
insight into the issues surrounding organizational change
Faculty: Mr. Ivor Evans, FISM, MBCS (and
Honorary Lifetime President of itSMF UK)
Mr.
Ivor Evans is an acknowledged expert on practical and strategic IT Service
Management issues. There are few people in the world who can match the
extent of his ITSM experience briefly stated as under:
35 Years of
Training and Practice Support experience in relevant field with Top
level Government and corporate offices
Conducted (one
of the first in the world) ITIL-based IT Service Improvement Program
for UK Army Logistics, in 1989
Honorary Life
President of ITSMF
Elected
Chairman of the management board of ITSMF International
Elected fellow
of the international Institute of IT Service Management
Contributor of
rewriting of OGC's IT Infrastructure Library (ITIL) – Version 3
Co-author of
Code of Practice for IT Service Management (PD0005)
Co-author of
the British Standard S15000 (now ISO 20000)
Member of the
British Computer Society
Acknowledged
expert on practical and strategic IT Service Management issues
Pay Offs: By the end of the workshop,
attendees should:
Know the major
processes and functions involved in IT Service Management as described
in ITIL v3.
Understand how
each of the ITIL processes helps to address the common IT Service
Management problems.
Recognize the
key factors for successful implementation of IT Service Management.
Discover the
major pitfalls of implementing a Continual Service Improvement Program
- and learn how to avoid them.
Be familiar
with modern ITSM implementation models and the language of IT Service
Management.
Understand how
best to raise awareness and gain support and commitment from their
organization.
Have sufficient
knowledge to improve co-operation between their organization’s
business developers, operational service providers and other internal
and external IT professionals
Have gained
practical advice on implementing organizational change.
Course Hours
09:30 AM to
17:15 PM
Lunch and
refreshments provided
Who Should Attend
Senior
IT and business executives, IT management, staff, consultants, process
owners, business liaison professionals , and anyone interested in learning
about ITSM
Prerequisites
None
Material Provided
itSMF
International’s ITILv3 IT Service Management Pocket Guide
Comprehensive
handouts and copies of all presentational material
Registration and Fee
For Individuals (single registration): Rs. 6,900/- INR Plus taxes as actual,
Fee includes the workshop course materials, refreshments, high
tea-refreshments & Lunch.
Special bonuses for
Group of 5 Delegates
Register today and get 10% discount only on the group of 4 or more
delegates
Contact
to Get enrolled
Ramabadran
seshadri iyengar
itsmf
Professional Member
Email: [email protected]
Visit/ www.DIYmonde.com
"For more information on other
ITIL Course offerings"
You may also contact
us for ITIL implementation assignments.
Diymonde Solutions Incorporation
Canada, USA, UK, Dubaï, Oman, India,
Singapore
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Register Online:
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More information and online registration are available here:
http://workshopitsmitil-emailinvite.eventbrite.com/?invite=MTE2OTQxL2hvbWV3b3JrcG9pbnRAZ29vZ2xlZ3JvdXBzLmNvbS8x%0A
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