Robert et al,
Surely there are other ways to
communicte with developers other than Github. Is
that the only thing they respond to? I don't think so.
Github has an odd-looking interface (to
most people), and it's not really clear how to
use it, unless you are familiar with it, which,
it seems, you are. Also it has its own little
language (what does "fork" mean and what does it
have to do with reporting a problem?).
However, most people do know how to fill
out an online form when there is a problem. Does
Microsoft send me to Github when I have a problem
with Windows? Does my high-speed cable provider
send me to Github when I can't download? No,
because no one would understand it. Guys,
sometimes the simpler solution is the best.
I think most developers can read a
simple problem report and respond. How they
choose to work together to solve the issue is
their business. Probably they would use Github,
because they are familiar with Github. But don't send me there!
Charlotte
At 10:25 AM 5/22/2015, you wrote:
Hi Charlotte,
The intention of putting issue reporting there
is to create information that's *actionable* for
the (primarily Mapbox) folks who maintain and
develop iD. That way problems are automatically
linked to solutions. As you can tell, I gently
disagree with your assessment of github's
utility. I'm not a developer but I find it
really useful for communicating to developers,
who, after all, are the ones to fix things.
That being said, could you maybe explain how
Github is poor for reporting issues with iD? If
you can maybe explain your frustrations further
we can understand how to either better explain
Github to new users *or* create new processes
that better match your needs as a user. Iâm
not opposed to the latter but I would hope to
give Github a shot instead of inventing yet another process.
Cheers,
Robert
Sent from <https://www.dropbox..com/mailbox>Mailbox
On Fri, May 22, 2015 at 1:07 PM, Charlotte
Wolter <<mailto:[email protected]>[email protected]> wrote:
Suzan,
You're not alone. Github was designed for people writing
software. It is an absolutely terrible way to report issues with iD
or anything else.
Why isn't there a page on the OSM web site with a simple
form for reporting these issues?
Charlotte
>Delivered-To: [email protected]
>From: Suzan Reed <[email protected]>
>Date: Thu, 21 May 2015 21:14:11 -0700
>To: Nick Allen <[email protected]>
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>Cc: "[email protected]" <[email protected]>
>Subject: Re: [HOT] Problems saving in ID
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>Nick and all,
>
>Would someone be so kind as to add the information way below
>to the "issues" at the link Nick sent to me? I had a dickens of a
>time trying to provide the feedback at that link, and I thought I
>was pretty good with stuff like that.
>
>Suzan
>
>On May 21, 2015, at 1:31 AM, Nick Allen wrote: Hi,
>https://github.com/openstreetmap/iD/issues Should be the place to
>report problems. Nick (OSM=Tallguy) Humanitarian OpenStreetMap Team
>Member On 21 May 2015 09:25, "Suzan Reed" <[email protected]>
>wrote: For some time I've been having problems saving when using ID.
>I don't know who to report this to. Can someone direct me the person
>or people who can fix the ID editor? Or send the following to them?
>Suzan Here are the issues: 1. After Saving edits, unlocking the
>Task, and going to another Task, a dialog box appears with two icons
>that indicates past edits have not saved, and asks if I want to
>restore the edits and save them. When saved, I believe these over
>write the last Task, doubling the images. 2. Other times another
>dialog box appears: "Errors occured while trying to save Bad
>Gateway. The proxy server received an invalid response from an
>upstream server. Apache/2.4.7 (Ubuntu) Server at
>www.openstreetmap.org Port 80" (html tags have been removed for
>brevity.) When Saving after getting this kind of dialog box, the
>Save button has to be pressed several times. There can be long
>delays. Eventually the edits Save and I get the dialog that shows
>they are being saved and the blue images in the left column appear.
>_______________________________________________ HOT mailing list
>[email protected] https://lists.openstreetmap.org/listinfo/hot
>_______________________________________________ HOT mailing list
>[email protected] https://lists.openstreetmap.org/listinfo/hot
Charlotte Wolter
927 18th Street Suite A
Santa Monica, California
90403
+1-310-597-4040
[email protected]
Skype: thetechlady
_______________________________________________
HOT mailing list
[email protected]
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Charlotte Wolter
927 18th Street Suite A
Santa Monica, California
90403
+1-310-597-4040
[email protected]
Skype: thetechlady
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HOT mailing list
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