I checking to see if anyone has better luck than myself getting through to an HP technician (or anyone at HP) that speaks or understands English? When we explain our problem, and are on the phone for no less than an hour, then we have to fax a copy of the warranty papers and wait for a call back to address the problem. I had to lose my temper this am since it had been since Aug 8th when we tried to update the firmware and the printer came up with a wrench and completely quit working. What is this 24/7 help we are suppose to receive with our warranty. Maybe tomorrow we will see a technician - but we can't be sure.
Any ideas? My patience is getting shorter and shorter and we have 6 printers. - HP 90's. Marcia
