Christopher,

Can you run

tail -f /var/log/messages

and then try and scan and post any errors in the log?

Thanks!

Aaron

Christopher Elsby wrote:
I have an HP PSC 2210, connected by USB, and am trying to get it set up under Gentoo Linux (see http://www.gentoo.org). I have installed hplip-0.9.7-r3
through Portage, and I have managed to set up printing with cups. I have
installed sane-backends-1.0.17 through Portage for scanning, but whenever I try
to use the scanner, there is a long delay, the scanner itself shows no sign of
activity, and the following error eventually appears:

open of device hpaio:/usb/PSC_2200_Series?serial=MY2CHF34TG0G failed: Error
during device I/O

This happens in both scanimage and xsane, as root and as a normal user.
My processor is a Pentium 4.
The kernel release in use is 2.6.17-gentoo-r4.

dmesg output on device connection:
usb 3-2: new full speed USB device using uhci_hcd and address 2
usb 3-2: configuration #1 chosen from 1 choice
drivers/usb/class/usblp.c: usblp0: USB Bidirectional printer dev 2 if 1 alt 0
proto 2 vid 0x03F0 pid 0x2911
scsi1 : SCSI emulation for USB Mass Storage devices
usb-storage: device found at 2
usb-storage: waiting for device to settle before scanning
  Vendor: HP        Model: psc 2210          Rev: 1.00
  Type:   Direct-Access                      ANSI SCSI revision: 02
sd 1:0:0:0: Attached scsi removable disk sda
usb-storage: device scan complete

hp-info output:
 HP Linux Imaging and Printing System (ver. 0.9.7)
 Device Information Utility ver. 3.2
Copyright (c) 2003-5 Hewlett-Packard Development Company, LP
 This software comes with ABSOLUTELY NO WARRANTY.
 This is free software, and you are welcome to distribute it
 under certain conditions. See COPYING file for more details.
Using device: hp:/usb/PSC_2200_Series?serial=MY2CHF34TG0G Device Parameters: Parameter Value(s) ---------------------------- ---------------------------------------------------------- 3bit-status-code 24 3bit-status-name NoFault agent1-ack False agent1-desc Black cartridge agent1-dvc 0 agent1-health 0 agent1-health-desc OK agent1-hp-ink False agent1-id 9 agent1-kind 3 agent1-known False agent1-level 36 agent1-level-trigger 0 agent1-sku 56 (C6656A) / 27 (C8727A) agent1-type 1 agent1-virgin False agent2-ack False agent2-desc Tri-color cartridge agent2-dvc 0 agent2-health 0 agent2-health-desc Low agent2-hp-ink False agent2-id 10 agent2-kind 3 agent2-known False agent2-level 0 agent2-level-trigger 6 agent2-sku 57 (C6657A) / 28 (C8728A) agent2-type 2 agent2-virgin False agent3-ack False agent3-desc Photo cartridge agent3-dvc 0 agent3-health 1 agent3-health-desc Not installed agent3-hp-ink False agent3-id 0 agent3-kind 3 agent3-known False agent3-level 0 agent3-level-trigger 7 agent3-sku 58 (C6658A) agent3-type 3 agent3-virgin False back-end hp cups-printers hppsc2210 cups-uri hp:/usb/PSC_2200_Series?serial=MY2CHF34TG0G dev-file device-state 0 device-uri hp:/usb/PSC_2200_Series?serial=MY2CHF34TG0G deviceid MFG:Hewlett-Packard;MDL:PSC 2200 Series;CMD:MLC,PCL,PML,DW-PCL,DYN;CLS:PRINTER;1284.4DL:4d, 4e,1;SN:MY2CHF34TG0G;S:0380008084021000002c1480024c2560000 ;AiO:0; duplexer 0 error-state 4 fax-uri hpfax:/usb/PSC_2200_Series?serial=MY2CHF34TG0G host in-tray1 True in-tray2 False is-hp True media-path 3 panel 1 panel-line1 04 Aug 06 23:31 panel-line2 photo-tray 0 port 1 r 0 revision 3 rg 0 rr 0 rs 0 scan-uri hpaio:/usb/PSC_2200_Series?serial=MY2CHF34TG0G serial MY2CHF34TG0G status-code 1502 status-desc Tri-color cartridge is low on ink supply-door 0 top-door 1 Model Parameters: Parameter Value(s) ---------------------------- ---------------------------------------------------------- align-type 1 clean-type 1 color-cal-type 0 copy-type 0 embedded-server-type 0 fax-type 1 icon default_psc.png io-control 0 io-mfp-mode 3 io-mode 1 io-scan-port 0 io-support 2 linefeed-cal-type 0 model PSC_2200_Series model-ui HP PSC 2200 series panel-check-type 1 pcard-type 1 pq-diag-type 0 r0-agent1-kind 3 r0-agent1-sku 56 (C6656A) / 27 (C8727A) r0-agent1-type 1 r0-agent2-kind 3 r0-agent2-sku 57 (C6657A) / 28 (C8728A) r0-agent2-type 2 r0-agent3-kind 3 r0-agent3-sku 58 (C6658A) r0-agent3-type 3 scan-type 1 status-type 2 support-type 2 tech-class DJGenericVIP tech-type 2 Status History: Date/Time Status Description (code) ---------------------------- ---------------------------------------------------------- 08/04/06 23:40:59 Tri-color cartridge is low on ink (1502) 08/04/06 23:40:58 The printer is idle. (1000) 08/04/06 23:39:41 Tri-color cartridge is low on ink (1502) 08/04/06 23:39:40 The printer is idle. (1000) 08/04/06 23:29:01 Scan job failed. (2002) 08/04/06 23:21:07 Scan job failed. (2002) 08/04/06 23:13:16 Scan job failed. (2002) 08/04/06 23:11:30 Tri-color cartridge is low on ink (1502) 08/04/06 23:11:29 The printer is idle. (1000) 08/04/06 23:09:47 Print job has completed. (501) 08/04/06 23:08:32 The printer has started a print job. (500) 08/04/06 23:03:59 Print job has completed. (501) 08/04/06 23:03:56 The printer has started a print job. (500)



scanimage -L output:
device `hpaio:/usb/PSC_2200_Series?serial=MY2CHF34TG0G' is a hp PSC_2200_Series
multi-function peripheral




sane-find-scanner output (comments removed):
found USB scanner (vendor=0x03f0 [Hewlett-Packard], product=0x2911 [PSC 2200
Series]) at libusb:003:002




Please help if you can. I do not know whether I have posted all relevant
information, so please say if I should post something else. The scanner did work
properly on Windows XP, so I do not think it can be a hardware problem.

Christopher Elsby


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