Hello, We are a preferred supplier to various Sate Agencies and Clients. We pay Top Rates to Consultants and subcontractors.
Like us on FaceBook to receive our Jobs at facebook.com/hireitpeople To apply click on the link: http://hireitpeople.com/jobs/952-service-desk-consultant-dover-de# Please send resumes to [email protected] DO NOT REPLY TO THIS SENT EMAIL Job Detail: Short Description: The FSF Service Desk assists end-users with the application of accounting policies and system processes impacting all financial modules. The consultant troubleshoots, diagnoses and advises end users on corrective actions. Complete Description: Service Desk Main Job Responsibilities • Assist system end users with all FSF modules as well as Security-related and Password Reset issues where applicable. o Gains proficiency in 11 technical modules and develops in-depth knowledge of “req to check” process and two additional modules • Troubleshoot, diagnose and resolve PeopleSoft application issues by researching problems using available information resources such as Closed Tickets, FAQ's, Alerts, or Defect Logs. • Collaborate effectively with other Service Desk staff members and trainers to resolve unfamiliar issues. • Advise users on appropriate action and turnaround times if the information is available, as well as follow up with them accordingly to provide the requested information once received. • Log all Service Desk calls, emails, and voicemails into the Enterprise Service Desk tool for tracking purposes. • Follow Standard Operating Procedures (SOP). • Identify and escalate situations requiring urgent attention or expert knowledge to appropriate SMEs. • Route problems, create, track and document resolutions in regards to all ticket request assignments. • Stay current with system information, changes and updates by attending Service Desk weekly meetings and Soaring Ahead meetings. • 90 - 95% Phone and e-mail support. • Provide exceptional Customer Service to the User community. • Respond to incoming requests for assistance via calls, emails, or voicemails. • Work on supervisor-assigned Projects when requested. Skills: Prior technical help desk support experience Required 3 Years Critical thinking and problem solving skills in prior positions Required 3 Years Prior experience supporting systems running on Windows based OS Required 2 Years Peoplesoft application experience Highly desired 1 Years Prior experience supporting accounting applications Highly desired 1 Years Knowledge of accounting principles and terms Desired 1 Years Prior experience supporting in a role that was 90%+ phone support Required Prior customer service/phone experience Required Prior experience working with help desk that involved email support Required Questions: Question 1 Please list any experience the candidate has with Delaware's First State Financials System. Question 2 Please list any experience working for the State of Delaware? Question 3 Would the candidate be able to work out of our Dover, Delaware office five days a week between 8 and 4:30? Question 4 Please list any projects or jobs where the candidate has worked in supporting financial accounting systems. Question 5 Is the candidate aware they will need to successfully pass a State and Federal Criminal Background check? -- You received this message because you are subscribed to the Google Groups "as400placements1" group. To post to this group, send an email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/hrccpl?hl=en-GB.
