Hi
Hope you are doing well!! This is Ashutosh, Technical Recruiter from Sysmind Inc. I have a requirement for one of our clients. please find the job description below. If you are interested please send me your most updated resume at [email protected]. *Job Title **L2 Technical support* *Work Location Minneapolis, MN* *Duration 12+ Months* • Provide and maintain Level 2 or Level 3 single point of contact for the reporting and tracking of Supported Desktop Systems Software Incidents. May require an on-site technician. • Receive all calls from Level 1 Help Desk. • Perform Level 2 and Level 3 Support functions for Supported Desktop Systems Software. • Coordinate with Client or Third Party vendor’s Level 2 and Level 3 support when necessary. • Record, track, manage, and close all Supported Desktop Systems Software Incidents received from Level 1 Help Desk. • Adhere to Incident Management and Escalation Procedures as described in the Procedures Manual. • Maintain current status on open Incidents. • Re-route misdirected calls in accordance with Client guidance and the Procedures Manual. • Provide status and updates on Systems Software Incidents at Client or applicable End User’s request and according to severity guidelines. • Respond to Supported Desktop Systems Software Incidents within Client specified time frames in accordance with Client requirements. • Perform Root Cause Analysis on Systems Software Incidents in accordance with the Procedures Manual. • Produce Root Cause Analysis report, with recommendations to prevent reoccurring events. • Implement Root Cause Analysis recommendations as approved in accordance with Change Control Procedures. • Perform Incidents trend analysis in accordance with the Procedures Manual. • Prepare, produce, and provide a trend analysis report in accordance with Client requirements. • Propose recommendations to improve the Supported Desktop and Supported Device Desktop Systems Software services support process. • Implement Client-approved recommendations to improve the Supported Desktop support process in accordance with Change Control Procedures. • Provide support for planned special events as mutually agreed. • Provide support for remote office locations for Supported Desktop Systems Software. • Provide support for remote office Supported Desktop hardware. • Provide access and connectivity to network attached printers. • Provide SoftIMAC support • Provide access and connectivity to scanners and other desktop peripherals. • Comply with print security requirements. • Install all network printers and configure such printers to the Network. Thanks & Regards*,* Ashutosh Kumar Singh IT- Recruiter Phone: 609-897-9670 x 2179 Email: [email protected] Website:www sysmind.com Fax: 609-228-5522 Address: 38 Washington Road, Princeton Jn, NJ 08550 *[image: cid:[email protected]]* <http://www.sysmind.com/> This email is intended for business communication. In case you do not want to receive any further email communication from me, please reply to this message mentioning ‘Remove’. I apologize for any inconvenience caused to you due to my email. Thanks -- You received this message because you are subscribed to the Google Groups "as400placements1" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send an email to [email protected]. Visit this group at http://groups.google.com/group/hrccpl. For more options, visit https://groups.google.com/d/optout.
