*Please send resumes to [email protected]* Hi,
Please let me know if you're comfortable with the below requirement ASAP. *Help desk Technician with Remedy’s ITSM ticketing* *Client: State of Austin (Start immediate)* *Location: Austin, TX* *Duration:4 -6 Months* I need a developer (ideally who has worked *with Remedy’s ITSM ticketing system* or has worked with other ticketing systems). *He/she will be modifying the Service Request module of the tool.* Activities will include updating cues so that the agencies can enter new requests; creating cues and adding fields. Most of the work will be service catalog work. He/she will have a service catalog SME onsite, who this consultant would have access to. In addition to the development role, he/she will also be responsible for development and delivery of the training materials, *so some experience with LMS tools would help as well.* process documentation - any experience you can share with process maps or visio docs high level. Current state to future state. · writing process documentation - any experience you can share writing processes in the form of documents, work instructions manuals, step by step etc. · Training - experience writing training documents and training individuals. · Customer experience – working with customers in this case is critical. How you work with them and conduct business with them is very important. · Gathering requirements – working with customers to pull the right information from them again is critical. · Remedy experience – and how you can relate it to the above topics. Thanks & Regards, Praveen Kumar Ravuru Addon Technologies 734-956-4737 Ext 168 / 313-759-8693 [email protected] <[email protected]> www.addonusa.com Gtalk & YM: praveen.addon "The LORD your GOD will bless you in all your produce and in all the work of your hands so that you surely rejoice"Deuteronomy 16:15 (NKJV) Note: We respect your Online Privacy. This is not an unsolicited mail. Under Bills 1618 Title III passed by the 105th U.S. Congress, this mail cannot be considered Spam as long as we include contact information and a method to be removed from our mailing list. To be removed from our mailing list, please reply with "REMOVE" in the subject line and your email address in the body. Include Complete Address and/or Domain/Aliases to be removed. We sincerely regret any inconvenience. -- You received this message because you are subscribed to the Google Groups "as400placements1" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send an email to [email protected]. Visit this group at http://groups.google.com/group/hrccpl. For more options, visit https://groups.google.com/d/optout.
