* Web Content & Web Site Management – Onsite Business / Functional Coordinator – US Citizen only*
*Location: Harrisburg, PA* A functional lead responsible for understanding & managing businessrequirements in Web Content & Web Site management (web support experience). Works closely with business– and leverages offshore technical resources to (a) facilitate “offshored” managed support services – 30% of time / effort (b) co-ordinate Agile development under a large Digital transformation program – 70% of time / effort *Client Background* A global, marquee USD 13B+ high tech manufacturer that designs, makes & sells critical components used by customers in multiple end industries *Engagement Background* Client has embarked on a large, complex transformation of its legacy applications supporting its electronic commerce &eBusiness processes. Currently, Zensar is responsible for support, maintenance and minor enhancements for Web Content Management legacy applications. In 3-4 months from now, Phase 1 of the transformation program will launch, resulting in a larger support footprint. Further, Zensar will participate in ‘Agile development’ from Phase 2 onwards. An exciting opportunity to help Zensar take on a much bigger role in a large digital transformation program (that includes Hybris, Adobe CQ5, Endeca, etc) *Role Definition – Responsibilities * *Across managed support & agile development:* · Know business stakeholders and processes in scope · Understand business’s current & future needs in website & content management · Understand business, IT & Zensar SLAs · Understand existing applications used in this area (awareness to facilitate offshore’s success – Solution responsibility resides with offshore team) · Be aware of planned future changes to technology landscape · Proactive planning of resourcing levels – working with client IT and the offshore support manager *For support* · Facilitate information requirements of offshore technical team · Informed contributor role for tickets being resolved by the offshore team – and provide updates to business · Periodically, review resolved tickets to help improve quality of response · Understand business user & process pain points– lead continuous improvement, and introduction of best practices · Participate / lead weekly support reviews (client IT + offshore participates) · Backlog management *Agile development (and even ongoing minor enhancements)* · Gather business requirements · Communicate / clarify requirements to offshore technical team · Active role in quality assurance (Separate offshore QA team exists – but our developers need inputs / reviews / guidance) · Monitoring& reporting progress (SLAs apply to development also, such as tolerance within agreed estimates, quality levels, etc) *Required / desirable experience & skills* Area / Attribute Level Website / Web Content Management / Support experience in a ‘business’ / ‘business-facing IT role’. *Ability to gather and articulate business needs to IT-centric resources is key* Multiple years (at least 3 years). Business Analysis / Functional Lead role experience – including in analysis, writing requirements, validating deliverables& suggesting improvements to business processes Multiple years Web Content / Web Site Management tool experience / skills / knowledge On at least one tool / platform, strong enough to be able to articulate key features of tool and how applied at other businesses for addressing various business needs. (Adobe Web Content Managementexperience is desirable.) Communication skills – Written & Verbal Excellent Presentation skills Good to Very Good IT support & enhancement processes Knowledgeable to Very Knowledgeable Quality focus Strong Experience working with offshore teams Multiple years Direct experience as the offshore coordinator Desirable Gurpreet Kaur HMG America email: [email protected] Website:www.hmgamerica.com -- You received this message because you are subscribed to the Google Groups "as400placements1" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send an email to [email protected]. Visit this group at http://groups.google.com/group/hrccpl. For more options, visit https://groups.google.com/d/optout.
