Hi, Hope you are doing great today!
This is Ashutosh, Technical Recruiter from IDC Technologies. I have a requirement for one of our clients TCS. please find the job description below. If you are interested please send me your most updated resume. *Location – Raleigh, NCContract for 8+ MonthsCustomer – TCSRole - Production Support Analyst * *Skills -* Unix/SQL , shell scripting *JD:-* ~ 5+ years of IT Experience - Experience in Production Support in Banking domain – preferably Investment Banking and well aware of L2 / Investigative support processes / ITIL - Technical skills – Working in Unix Environment, Unix Scripting and SQL *Deliverables* · Provide in-depth 1st/2nd line application support for production issues from initial client contact through to resolution, including root cause identification and implementing preventative action. Influence the global team by example and encouragement. · Manage production incidents, resolve independently or ensure appropriate ownership within support and development teams (including accurate logging/ detail gathered for reporting purposes). Ensure clients and management are kept up to date. · Ensure that down-time in the trading environments is minimized, whilst proactively monitoring application status against service levels, addressing any issues or leading amendment discussions/ negotiations. · Analyse moderate to advanced inquiries and lead problem resolution. · Drive problem management and root cause analysis. Aim to permanently fix repeat problems rather than patch them. · Communicate clearly and concisely and escalate issues on a timely basis. Keep management informed of progress and issues. · Develop and maintain relationships with other technology teams including other global PSP teams/ business lines, application development teams and infrastructure (e.g. DBA, server teams, web services, etc) · Ensure appropriate monitoring of systems and hardware is in place in order to minimise future incidents. *Qualifications/ * * competencies(Please* *refer below for a * * complete list of * * competencies.)* · Degree in Computer Science, a numerate discipline or equivalent work experience · 3-5 years experience in an IT support team and/or doing support processes · Excellent communication skills to be able to liaise remotely with other support teams, developers and business where required. · Strong analytical and problem solving skills · Experience in a client driven technology role working as part of a global team. · Demonstrated ability to support demanding users with proven ability to handle pressure. · Relevant experience in application support in a Front Office/ Trading environment. · Detailed product knowledge e.g. Prime Brokerage, Equity/Fixed Income trading, trade lifecycle (e.g. execution, settlement, accounting, reporting) · SQL (Sybase/MS SQL). · Unix/NT (command line language for monitoring). · Self starter with proven experience of ability to handle multiple critical issues, being able to prioritize, own and effectively follow through on tasks. · Understanding of the full software development lifecycle and ITIL. · Understanding of enterprise systems *Thanks and Regards* *Ashutosh Kumar Singh* *Technical Recruiter* *IDC Technologies Inc. (**ISO 9001-2008 Certified**)* *Address:* * 1851 McCarthy Boulevard, Suite 116, Milpitas, CA, USA, 95035Mail: **ashutosh.si...@idctechnologies.com <ashutosh.si...@idctechnologies.com>** | Web: **www.idctechnologies.com* <http://www.idctechnologies.com/> * Tel: **408-457-9381 Ext. 4012 **| IM: **ashutosh24101988 (Gtalk)** |** YIM: sashutosh00* *"Under Bill s. 1618 Title III passed by the 105th U.S. Congress this mail cannot be considered spam as long as we include a way to be removed from our mailing list. Simply send us an e-mail with “REMOVE” in the subject and we will gladly REMOVE you from our mailing list."* -- You received this message because you are subscribed to the Google Groups "as400placements1" group. To unsubscribe from this group and stop receiving emails from it, send an email to hrccpl+unsubscr...@googlegroups.com. To post to this group, send an email to hrccpl@googlegroups.com. Visit this group at http://groups.google.com/group/hrccpl. For more options, visit https://groups.google.com/d/optout.
