*!!!! Urgent Required !!!!*
Hi ,
Hope you are doing great!
Please give me a call ASAP if this job is of interest – 201-257-5077. Also,
please respond to this email with your most recent resume as well…sometimes
my VMs pile up and this job is top priority.




*Genesys6 Months Contract to Hire Dallas,TXStart: ASAP*


*SUMMARY High level objectives.*This role interacts with various teams and
vendors and is responsible for designing and developing routing strategies
and list objects to ensure optimal performance.  Requires continuous
interaction with IT leads and executives to ensure contact center processes
are sustainable, repeatable, and predictable.


*RESPONSIBILITIES Tasks, functions, deliverables, etc.*•Design, develop,
document, and implement standard, integrated call handling processes
•Provide design approaches and solutions to support the key initiatives and
programs
•Develop concise and clear technical specifications based on analysis of
complex business requirements
•Contribute effectively at many different points in a project life cycle,
as an individual contributor
•Provide production support of software application
•Integrate web services methodologies into strategy development
•Develop and administer quality reviews of processes / tools to support
standard offer
•Incorporate outbound capabilities using GVP and Proactive Contact
•Administer changes and database modifications through GA or CME
•Collaborate with infrastructure technology and management to define and
document strategies and standard processes
•Develop and maintain usable standard repository
•Align with and support cross Business Unit process initiatives

*QUALIFICATIONS *
•Bachelor’s degree plus six years’ experience directly related to role
responsibilities or an equivalent combination of education, training and
experience.

*Directly related education, training and experience includes:*
•Experience in developing web service and messaging components
•Ability to create technology vision and roadmap, and communicate
effectively with various levels within the organization
•Minimum 3 years Genesys technical (or equivalent), hands on experience
with focus on various Genesys technologies & solutions
•Experience using Genesys 7.6 (or greater) routing tools (i.e. URS, IRD,
GA, CME, Composer)
•Demonstrated expertise developing Genesys applications in transaction
routing or business process improvements environments according to Agile
development methodologies
•Experience with Development tools (quality, automation, and continuous
integration)
•Strong analytical skills with the ability to solve problems and formulate
recommendations
•Thoroughly knowledgeable and familiar with VoIP
•Large/Multi-center contact center load balancing
•Proven ability to perform and thrive in a collaborative consensus-oriented
environment
•Analysis and problem solving – demonstrated ability to recognize issues
and develop effective solutions


My Best,
*Peter* Carter| *Technical* Recruiter
*CAT* Technology, Inc
pe...@catstaffing-us.com
Direct: 201-257-5077
Fax: 201-342-2385
www.catamerica.com

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