* Reply to [email protected] <[email protected]>Job Title: Service Desk Support Representative*
*Location: Houston, TX* *Contract: 2 years Description:* Able to handle client calls, log tickets in ticketing system, a little bit of technical exposure, able to resolve tickets at L1 after getting trained. A good communication skill is the most desired pre-requisite for this role *Must Haves – Skills*: Good Communication Skill, able to log tickets by talking to clients on phone to Remedy/Service Now. Prior experience of Remedy or Service Now will be excellent *Nice to Have/Skills*: Technical exposure to do minor works like giving access to user on a portal How many years of experience? 2+ What project are they working on: L48 Service Desk Support Education/Certifications (Required): Yes Graduate Certification Requirement: Yes Top 3 Duties and percentage of time? 1. L1 support - Taking client calls in service desk and logging and assigning tickets in the tool 2. User addition to portal, assisting users for minor issues that does not require L2 or L3 team 3. Reporting Thanks & Regards *Ravi Negi* Desk No-609-853-0818 Ext-2155 Fax : 609 799 5746 [email protected] www.nityo.com -- You received this message because you are subscribed to the Google Groups "as400placements1" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send an email to [email protected]. Visit this group at https://groups.google.com/group/hrccpl. For more options, visit https://groups.google.com/d/optout.
