Greetings Red Hat Partners, As a reminder, we are have begun our transition away from the use of Bugzilla credentials to open new certification requests. To ease the transition, we have extended the period of time where we will allow new certification requests to be opened via Bugzilla credentials by two weeks. On September 14, 2016, Red Hat Customer Portal single sign-on (SSO) credentials will be the only authentication method usable for the creation of new certification requests. In-progress and closed certifications will continue to be accessed using the method by which they were created, either Bugzilla or SSO.
Two weeks later on September 28, we will turn off Bugzilla logins completely. Access to all open and closed certifications, including any in-progress certifications that were opened with Bugzilla credentials, will be moved to SSO as announced earlier. All hardware certification-related user authentication will be performed with SSO credentials from this point onward. Please reach out to the organization administrator for your company to have an SSO login created if you do not yet have one, and then ask your Red Hat representative to enable that login for use with certification. More information on this process can be found below in the section entitled "How do I obtain and enable my SSO credentials for certification?". Updated Timeline ------------------- The tentative timeline for this change is as follows: * July 11, 2016 - Release first version of the test suite that supports hardware certification with SSO login only - Add SSO support to hardware.redhat.com for hardware certification - May release of test suite (version 2.5-20160526) continues to be supported using Bugzilla login * End of July - May release of test suite continues to be supported using Bugzilla login - hardware.redhat.com continues to support SSO and Bugzilla login * September 14 - Hardware.redhat.com stops accepting new certification requests via Bugzilla logins - hardware.redhat.com continues to support Bugzilla logins to complete in-progress certifications * September 28 - May release of the hardware test suite is retired - Bugzilla logins no longer utilized in certification NOTE: During the transition period, the login method used to create a certification, either Bugzilla or SSO, will need to be used until completion of that specific certification; you cannot switch between login methods in an individual certification. The Red Hat Hardware Certification site will support both login methods throughout the transition period. Releases 2.5-x and earlier of the redhat-certification test suite support only Bugzilla; version 2.6-x, the current version 2.8-x, and all future releases will support only SSO. Why are you changing to SSO? ---------------------------- The transition to SSO will allow us to implement group-based access to certifications, something we were unable to do with Bugzilla credentials. Any SSO account associated with your company that has certification permissions will be able to access all of your company's in-progress and completed certifications without additional work. Customer Portal accounts also give certification engineers access to download Red Hat software for certification purposes and access to the test suite, and it also unifies the login method across all certification activities. When can I switch to using SSO credentials? ------------------------------------------- You should use SSO credentials for all new certification submissions. Both the certification site and version 2.6-x and newer of the test suite now support SSO. Why would I use Bugzilla credentials after the availability of SSO? ------------------------------------------------------------------- Any in-progress certifications that were created using Bugzilla credentials will need to use the same Bugzilla credentials until completion, unless the certification activity continues past the deadline for Bugzilla use (September 28). If this happens, your in-progress certification(s) will be migrated to SSO for the access method on September 28. How do I obtain and enable my SSO credentials for certification? ---------------------------------------------------------------- If you do not have one already, an SSO account can be obtained through a Red Hat Customer Portal organization administrator for your company. Please contact your engineering account manager, engineering partner manager, or technical account manager for assistance if you do not know your organization administrator. It is important that you use an account associated with your company and not a personal one for security reasons. After obtaining an SSO account, contact your engineering account manager, engineering partner manager, or technical account manager to have it enabled for certification. You will need to request enablement even if you did not need to request a new SSO account. How does an organization administrator add an SSO account? ---------------------------------------------------------- At the top of every page on the Red Hat website is a bar that contains, among other things, a search icon, a login icon, and a preferences icon. Go to the Red Hat Customer Portal at https://access.redhat.com, click the login icon, and provide your SSO credentials to log in. Once logged in, click your name where it appears at the top of the page and select the "User Management" menu item under the "Red Hat Account" heading. Click the "Add new user" link on the next page when it loads. Fill out the requested information for the new user when prompted. We recommend using an email address as the account name as those are unique within your company. Under the "Customer Portal Access Permissions" section, we recommend checking at least the "Download Software and Updates" option so that the person using the account can download Red Hat Enterprise Linux and the test suite from the Portal. When all the fields are filled in, click the "Save" button to create the new user How does an organization administrator deactivate or reactivate an account? --------------------------------------------------------------------------- Accounts should be deactivated whenever a person no longer needs to be able to download software or submit certification requests on behalf of your company. To begin, log in to the Red Hat Customer Portal and click the "User Management" menu item as described in the previous section. Find the username with the filter, if necessary, and check the checkbox next to the name. Click the "Deactivate" button at the bottom of the page to deactivate the user. Their account will be deactivated immediately and appear on the "Inactive" tab of the User Management page the next time you load the page. Should you wish to reactivate an account, find it on the "Inactive" tab using the filter, if necessary, and check the checkbox next to the name. Click the "Activate" button to reactivate the user. The account will be reactivated immediately and appear on the "Active" tab the next time you load the User Management page. How can multiple people work on the same certification request? ------------------------------------------------------------------ When we exclusively used Bugzilla for authentication, the easiest way for multiple people to work on the same certification request was to use a shared login. With support for group access controls, one of the benefits of SSO authentication, all members of a company that have certification permissions added to their SSO accounts will be able to access all of their company's in-progress and closed certs. You will no longer need a shared account to achieve this, though you may create and use a shared SSO account if that is your preferred login method. How do I log in to the certification site using Bugzilla? --------------------------------------------------------- This login method remains unchanged. You may log in with your Bugzilla credentials by using the "Hardware Vendor Login" link on the left side of the https://hardware.redhat.com page. How do I log in to the certification site using SSO? ---------------------------------------------------- At the top of every page on the Red Hat website is a bar that contains, among other things, a search icon, a login icon, and a preferences icon. Go to the Red Hat Hardware Catalog at https://hardware.redhat.com, click the login icon, and provide your SSO credentials to log in. If you are currently logged in to the certification site with your Bugzilla account, you must log out by clicking the "Logout" link on the left side of the catalog web page before attempting to log in with your SSO credentials. What if I’m logged in with Bugzilla and SSO at the same time? ------------------------------------------------------------- If you are logged in using both Bugzilla and SSO permissions at the same time, Bugzilla credentials take precedence over SSO and you may be denied access to certifications that were created using SSO. We recommend that you do not attempt to log in with both authentication methods at the same time. How do I log in to the certification tool using Bugzilla or SSO? ---------------------------------------------------------------- The certification tool has a login link at the top right of the web page. For versions 2.5-x and earlier, the "Hardware" selection expects you to provide your Bugzilla username and password. In versions 2.6-x and later, the hardware option requires SSO credentials. Can I use version 2.6-x of the test suite with a Bugzilla based cert? ------------------------------------------------------------------- You may use version 2.6-x or newer of the test suite with a Bugzilla-based certification request, however you will not be able to use the call-home features of the test suite. You will need to log out of the test suite and utilize local products and certifications. The test results will then need to be uploaded using the certification site and not the test suite "submit result" function. Can I change from one login method to another during a certification? --------------------------------------------------------------------- No. this is not supported. Should you encounter a problem you believe is related to the login method you used, please open a support ticket and explain the issue. Will I need to register my systems with the Portal or be connected to the Internet to perform certification after SSO support is enabled? ------------------------------------------------------------------------- You will not need to register systems in order to perform certification. In fact, we continue to recommend against registration of the system under test (SUT) during certification activities. A registered system could pull down the latest kernel, for example, when you install, which will affect the certification listing status. We are not adding an Internet connection requirement at this time. You may continue to perform certification on systems that are disconnected from the Internet and use a separate, connected system to upload test results to the Hardware Catalog. If you have any questions or comments about the change to SSO, please contact your engineering account manager or engineering partner manager for assistance. - The Red Hat Certification Team -- Hwcert-announce-list mailing list [email protected] https://www.redhat.com/mailman/listinfo/hwcert-announce-list
