On 01.04.2012 12:28, Adrian Knoth wrote:
> PS: I've already sent this e-mail on March, 3rd, but it was awaiting
> moderation (which, according to the archive, never happened), since I
> wasn't subscribed to the list.

Hi Adrian,

it appears that the mailing list sees a lot of spam, so the moderator 
requests are
more or less ignored. I've just checked the moderation queue from 22. 
March to this day
and the amount of messages was so big that my browser has problems load 
the HTML page with
the spam report :)

> After one months of silence, I've decided to file a bug report in 
> your
> ticket system, but despite the fact that I'm logged in via OpenID,
> there's no "new ticket" button. I've learned about this button from 
> the
> video. Yes, there's really a video about a ticket tool. Never seen
> anything like this.
>
> To sum it up: one has to subscribe to a mailing list or do some magic
> dance to get a patch to the devs. In total, I might have spent 20mins
> just to foward you this five line diff.
>
> Maybe you want to consider using github or at least a ticket system 
> that
> just works.

The problem with the assembla was the same as with the moderation queue 
- spam :) We had to close it due to lots of spam in tickets or ticket 
comments, this is why you were missing the "new ticket button" It was 
only visible for team members. The amount of spam was overwhelming and 
it was not possible to solve this problem with moderation. We're now 
moving to github and the github issue tracker and we hope that this 
solves the spam problems as well. An official announcement for the 
github move will follow in the next days!
Sorry for the inconvenience!
Regards,
Sebastian



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