Sorry I sent the email for wrong email address. I will send a new email for [email protected]<mailto:[email protected]>
Marco . De: Marco Ferreira Enviada: terça-feira, 31 de Março de 2015 12:37 Para: '[email protected]'; '[email protected]' Assunto: [otrs] Wrong customer selection in CC on incoming ticket Hi OTRS Community and Christoph Sandhaus, I have installed OTRS version otrs-4.0.5 running on Linux CentOS 6 x64 and I have the same problem report for Christoph Sandhaus as the email below. Someone have this problem and know how to solved or Christoph you know how to fix? On an incoming ticket via PostMaster otrs adds a wrong customer on CC and sends a confirmation mail. I would like to figure out how otrs selects this customer. But I have _no_ idea where to start over. Any hint is apprechiated! Here is a description of my problem: All our customer IDs are mailaddresses. Assume the customers mail address of the incoming ticket is [email protected]<mailto:[email protected]> But additionally there is a customers address like [email protected]<mailto:[email protected]> Now the ticket history contains (freely translated from german): NewTicket - ... CustomerUpdate - updated: CustomerId=...;[email protected] ... SendAutoReply - AutoReply send to <[email protected]<mailto:[email protected]>> The auto reply mail contains an "CC" entry to "[email protected]<mailto:[email protected]>". Thanks for any help ... Thanks in advance. Best regards, Marco Ferreira
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