> -----Original Message-----
> From: IBM Mainframe Discussion List On Behalf Of Edward E. Jaffe
>
> Craddock, Chris wrote:
>
> >[ snip ]
> >
> >I am constantly amazed at the gymnastics some people will go through to
> >"support" back back back level "customers". One thing you can say for
> >sure about customers who are not on reasonably current hardware and
> >software... they aren't spending any money! Why would anyone go to that
> >amount of trouble when there's no revenue in it anyway? Charity?
>
> They *do* spend money in the form of annual maintenance fees to ISVs.
And that can equate to a "cash cow", to which one is wont to remain attached
until "udder failure".
-jc-
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