On Mon, 18 Jul 2005 13:47:03 +0200, Barbara Nitz <[EMAIL PROTECTED]> wrote:
>>Why is it so much easier to post a question here and wait for a resonse >>than to pick up a phone or write an email to the vendor? Many times >>that conversation with the vendor will give you additional information >>you would never get from posting to the list. > >That's easy to answer. Whenever I call SAS here in Germany, nobody at their >phone lines is able to answer any question. When they hear we're running SAS >on z/OS, they all back off and tell me that someone will get back to me. >Despite several requests, I never got the apparent one and only z/OS SAS guy >to call me for a discussion. All I ever get are emails that never address >the problem I have. >Thanks, but I pass their software support any day! >Regards, Barbara Nitz > My experience here in the states has been much better than that. Too bad you can't replace that product easily. If I had to rely on a listserv for answers to technical questions that a vendor can't or won't answer, then I'm trying my best to get another vendor. "How to", "what if" and general discussion of problems, issues and experiences are a different story. That is what makes the listservs great. It would be nice if there was a Frank Y. for every product/vendor that monitored this list, but he is a rare exception. Anyway, my rant / comment was a general one, not specific to SAS. Cheers, Mark -- Mark Zelden Sr. Software and Systems Architect Zurich North America and Farmers Insurance Group mailto: [EMAIL PROTECTED] Systems Programming expert at http://Search390.com/ateExperts/ Mark's MVS Utilities: http://home.flash.net/~mzelden/mvsutil.html ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
