On Mon, Aug 17, 2009 at 10:40 PM, Edward Jaffe
<[email protected]>wrote:

> Stocker, Herman wrote:
>
>> ... they want a package [...] from a vendor who can be held accountable if
>> some
>> thing goes wrong.
>>
>>
>
> Accountable? Better read the disclaimer carefully. A software provider like
> IBM or an ISV will fix a bug if you report it. But, they won't pay you for
> down time or lost data...
>
>
Ed's right. The boilerplate Ts & Cs of every software contract ever written
expressly rule out liability for lossed incurred. The industry could never
have gotten off the ground if the vendors (including IBM) were being held
liable for the cost of outages and errors.


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