John, I do live in the French province of the country, but we are allowed (imagine that) to receive English material (if we ask for it, which I did repeatedly). Thanks for the link I will e-Mail the DELL head honchos my diatribe. Thanks again.
--- On Thu, 10/22/09, McKown, John <john.mck...@healthmarkets.com> wrote: From: McKown, John <john.mck...@healthmarkets.com> Subject: Re: OFF TOPIC - DELL CUSTOMER SUPPORT To: IBM-MAIN@bama.ua.edu Received: Thursday, October 22, 2009, 2:50 AM > -----Original Message----- > From: IBM Mainframe Discussion List > [mailto:ibm-m...@bama.ua.edu] On Behalf Of esmie moo > Sent: Wednesday, October 21, 2009 8:26 AM > To: IBM-MAIN@bama.ua.edu > Subject: OFF TOPIC - DELL CUSTOMER SUPPORT > > Good Morning Gentle Readers, > > Please forgive me for my post but I didn't know who or where > to turn to. Recently I bought a laptop from Dell. All is > well however, they keep sending me the paper work (including > the warranty) in French. Despite my numerous calls to their > not so attentive Customer support this problem continues. > Since there is no Customer Support in Canada, the call is > routed to India. They told me that if I want an English > document (in this case the warranty) I have to download it. > I tried the U.S. Customer Support (call routed to India) and > they told me to call the Customer Support for Canada. I > checked the DELL website to see if there is a complaints > department in the U.S. to my disbelief there is none. Would > anybody know if there is an e-mail address where I can > register my complaint? Does DELL send their correspondance > in Spanish? Thanks. I don't know if this would work. But, personally, I'd contact your current Dell Support as you have and tell them that if they don't give you the paperwork in English, you will be demanding to return the system WITH NO RESTOCKING FEE. I don't know how angry you are about this, but contacting (or threating to contact) a lawyer might be a good idea. Also, you can try contacting some of the "letters to the editor" emails for various PC magazines to let others know of your problem. Sufficient bad publicity can get a company's attention. But you need to be angry enough to stick with it. Now, if it were me, (a Texas resident), I'd go down to Dell company headquarters with a bull horn and make a real nuisance of myself. I'll bet part of your "problem" is that you live in the part of Canada which is predominately French speaking and Dell is too stupid to understand that. Or try this web site to get some Dell email addresses (including Michael Dell's!) http://consumerist.com/321353/email-addresses-for-19-dell-executives -- John McKown Systems Engineer IV IT Administrative Services Group HealthMarkets® 9151 Boulevard 26 . N. Richland Hills . TX 76010 (817) 255-3225 phone . (817)-961-6183 cell john.mck...@healthmarkets.com . www.HealthMarkets.com Confidentiality Notice: This e-mail message may contain confidential or proprietary information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. HealthMarkets® is the brand name for products underwritten and issued by the insurance subsidiaries of HealthMarkets, Inc. -The Chesapeake Life Insurance Company®, Mid-West National Life Insurance Company of TennesseeSM and The MEGA Life and Health Insurance Company.SM ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html __________________________________________________________________ Make your browsing faster, safer, and easier with the new Internet Explorer® 8. Optimized for Yahoo! Get it Now for Free! at http://downloads.yahoo.com/ca/internetexplorer/ ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
