On Mon, Jan 11, 2010 at 10:59 PM, Anne & Lynn Wheeler <l...@garlic.com>wrote:

> t...@harminc.net (Tony Harminc) writes:
> > I'm not sure why this offends you so much. How would it help anything
> > if the cashier checked your signature? Such checking is highly
> > unreliable, and contributes much less to authentication than does the
> > data they already know about the transaction.
>
> at one point, a large merchant looked at automatically discarding all
> signed receipts ... since they found that even if they automatically
> settled all disputes in the favor of the customer ... those dispute
> costs were still less than what they were paying (even in electronic
> from) to retain all the signed receipts. The idea was abandoned when
> somebody asked what might happen if the public found out that the
> merchant was no longer retaining the signed receipts.
>

Every state has laws regarding the retention of data related to the conduct
of business.  The amount of time is typically 3 to 7 years.  No keeping the
receipts (or copies thereof) could create legal problems as well.

>
> for the most part ... merchant associations don't like the idea of
> clerks having to be involved in the authentication process ...  partly
> because they have little or no training ... partly because they have
> little or no authority ... and partly because clerks tend to already
> have more than enough to deal with.
>
> in general, merchants also don't like signature debit ... since the
> interchange fees (merchant discount fees, the subtracted from the total
> for actual paying to the merchant) are much higher
>
> there have been various disputes about the whole signature debit
> operation ... latest is:
>
> Best Buy Cuts off Visa Contactless with Little Risk to Sales
> http://www.digitaltransactions.net/newsstory.cfm?newsid=2418
>
> above mentions problem with it being signature debit interchange
> fees. somewhat older article ...
>
> Study: Signature Debit Fraud Runs 15 Times Higher Than on PIN Debit
> http://www.digitaltransactions.net/newsstory.cfm?newsid=738
>
> part of the interchange fee is supposedly related to fraud level of the
> corresponding kind of transaction ... and there can be more than an
> order-of-magnitude difference (in interchange fee) between the
> transactions with lowest fraud and transactions with highest fraud.
>
> Past merchant class action lawsuit (sometimes referred to as the
> "Wal-Mart" case) over the high cost of signature debit cards:
>
> MasterCard Puts the 13-Year-Old Wal-Mart Case in the Rear-View Mirror
> http://www.digitaltransactions.net/newsstory.cfm?newsid=2256
>
> --
> 40+yrs virtualization experience (since Jan68), online at home since
> Mar1970
>
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