Cross posted to IBM-MAIN and ISVCOSTS Anybody know where to find the SLA for ServiceLink?
I'm looking for documented response times for defect support (ETR) for SEV 1,2 3,4 issues (not fix availability, just response to the initial opening of the issue). Is there a separate SLA for voice and electronic support? Thanks all, I've been looking on IBM's website but no luck so far. Ken Porowski VP Mainframe Administration CIT Group ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
