kopplin wrote:

>Some years ago, in pursuit of Headcount reduction, a decision was made to 
suppress the display of WTORs that weren't recognized by automation 
(OPS/MVS) as important. This had the desired effect, and headcount 
reduction proceeded.  In the years since then, the remaining operators have 
learned to do the displays and check for unanswered WTORs. But this happens 
on a very intermittent basis.

>So, on July 28, a batch job was giving trouble, and one of the operators 
entered:
>F R,R,EXIT=xxxxxxxx   (This will cause MAINVIEW to terminate the address 
space)
>Which promptly generated a WTOR which was not seen because of the rule 
described in the first paragraph above.  The job was later removed via the 
MVS FORCE command. Fast forward from July 28 to September 11 (a date 
filled with premonitions of doom.)

>An operator does the appropriate display and notices the WTOR.  Asks the 
MVS oncall person how to deal with it, and gets a response to reply 'U'.  Oops.

Make that OOPS! ;-D

>This caused MAINVIEW to issue a couple of messages that it had terminated 
job xxxxxxxx.
>Followed immediately by MVS and JES3 issuing messages that an IMS DBRC 
address space had just gone away in the ugliest possible manner.

Ouch! Your DBAs are perhaps not that happy?

>In all the fun and games that follow such an interesting event, it seems 
never to have occurred that there might be a correlation between the smoking 
gun in their hand, and the hole in their foot.

Reduce the headcount of the management is perhaps the best next step? ;)

If at least one person can learn this lesson: a WTOR is there for a reason -
 'eventual action needed'. 

>Most curious.

Yup! One of the most beautiful war stories in a long time! Thanks Kopplin!

Most entertaining. ;-D

Groete / Greetings
Elardus Engelbrecht

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