Dear Member,
I need your help to identify the cause of a problem that has brought me and my family tremendous trouble and grief. My bank, Wells Fargo, made errors in the ownership designations on three of our accounts, attributing the mistakes to a simple, "computer error"--not human error. I am writing for your help in determining how and why the following changes did in fact occur: (1) Certificates of Deposit: Certificates in my family's name were, without authorization, put in someone else's name, and ours replaced. The bank attributes this to a "computer error," without explanation. (2) Home Mortgage: Wells Fargo changed my home mortgage account, without consent, so that I was bumped from "primary customer" to "additional customer," and the same stranger who appeared on the CD accounts became the "primary customer". (3) Home Equity Line of Credit: Wells Fargo says the same "computer error" caused the change in ownership by replacing my spouses name with that of the person who appeared on the other accounts. In the latter two cases, the bank sent mail to my home address, with the stranger's name appearing instead of my spouses. Wells Fargo refuses to explain, beyond a vague "computer error," how this situation came about and I would appreciate some expert take on this: Is it possible for a single "computer error" to cause the changes in multiple accounts? If so, how would such changes occur? How could we trace them? Could the errors have occurred by random malfunction? Would an individual have had to make multiple entries to effect those changes? Can a bank's computer malfunction on its own, select three of my accounts at random, and then transfer ownership this way? Or must the server be programmed to do this? Do these snafus seem innocent, or do you think something sinister could be involved? Is there a way to determine if Wells Fargo's server has been hacked into, and, if so, to trace who and where the hacker is? What employee(s) in the bank would have information about how the changes occurred? Do you know, or have you heard, of similar activities affecting other Wells Fargo accounts? I appreciate any comments or suggestions and thanks for the help. Please e-mail me at [EMAIL PROTECTED] for comments you wish to share with me. Sincerely, Sam Muhawi ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
