>One just *has* to wonder if the outsourcing was mostly a ploy to deal with an out of control culture. You transfer all management to a third party. Let them 'retrain' the troops. Then you bring it back under new management with new marching orders.
A pox on all their houses! Management sees outsourcing as a quick fix to a pervasive problem. For about two years, you DO save money. At the expense of services. Also, the service provider dumbs down the staff by getting rid of the high paid (experienced staff). During the third year, I'm reminded of an old bumper sticker: "Where am I going? And, what am I doing in this hand-basket?" Service declines, drastically! And, costs go up. Also, the service providers rarely make money on their existing customers. So, they have to go and leach more companies' IT divisions. And, off-shoring is the worst of the worst. Not just the cross-cultural/language issues, but the time-zones make some environments unworkable. I have never been a fan of outsourcing, and I admit I have a bias, since I lost my job because of it. But, I also got my present one because of it. They had outsourced too much talent, so they didn't know what to ask our provider for. - -teD I’m an enthusiastic proselytiser of the universal panacea I believe in! ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html

