>i haven't dealt with them for two years but i still can't >even stand the thought of a domino pizza
While the level2 guy in Boston is real nice, he isn't doing the dump reading, and we had more than one occasion where he was begging the dump readers to help him. (And he is doing the customer contact for both z/OS and Linux, so he gets all the heat.) We had/have 4 sev1's open at the same time, plus the complaint specifically about IBM not doing analysis properly. It was evident very fast that their developers only deal with tracebacks/save area stacks (and have no idea how to extract them if they're not given by a core dump from their task) and on top of that can only 'analyze' a problem if provided a logging trace (similar to a component trace) that of course can only be turned on via a restart of the product. (And this is true for basically all unix based products). As the sev1's were mainly Linux, we have reached the point where we routinely take Linux standalone dumps for every problem including the swap files, just so IBM cannot tell us that the 'right data are not in the dump'. (They can't read these standalone dumps, either, but that's their problem - we've removed their excuse.) I have been warned by IBM not to take them to task anymore for not doing their analysis job. I have also been told that IBMs reaction then would be 'Alright, then we don't analyze your problems anymore'. (As Shane always says: IBM must hate me.) >Help me learn more, here. I'm talking about hosting a website on z/OS >without WAS. It would seem that would be even lighter weight, although I >honestly have no idea how it scales to commercial levels of activity. >I'm thinking: get 'em in cheap (and light) using HTTP server; then, when >needed, bring in WAS (and more hardware, it sounds like). Steve, as long as you're aware that you're completely on your own if you venture there in terms of problems, you can of course install a 'light' website. But I seem to remember that WAS recommends against using HTTP servers (my WAS V4 memory). I stopped attempting to get IBM to fix their WAS problems a looong time ago (too frustrating), but we regularly have dumps because of timeouts (and that on a production lpar) that is not the most favoured by lpar controls. In our experience, all you're being told is to install the latest ptf (never mind that it's gone PE with a big problem) and then reproduce the problem. And IBM was quite useless if we had setup questions particular to our environment (including some problems due to some missing file system permissions). It will be a trial and error effort on your part. Regards, Barbara ps. Am I glad that I am not the only one having had these frustrations! -- Bis zu 70% Ihrer Onlinekosten sparen: GMX SmartSurfer! Kostenlos downloaden: http://www.gmx.net/de/go/smartsurfer ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
