Doc
Search on "ITIL" "ITSM" "change management" "itSMF" and you'll be
swamped.
http://www.itsmfusa.org would be a place for you to start
You could buy the ITIL Service Support manual from itSMF-US for $US100 or
so,
and use the 50-60 pages on Chg Mgt as a start for "operational change mgt"
procedures and basic best practice guidelines
("Release Mgt" covers software release whether OS, apps, sys sw, etc)
Procedures are not oriented to a particular platform. Have been adopted
by at least one US-based global TLA outsourcer for their chg mgt procedures
as an example.
Process defginiton and procedures grew out of IBM's Information Systems
Mgt Architecture from the late 1970's/early 80's. Were adapted to UK whole
of govt in the 80's and now extended around the world. Wealth of material
covering procedure, guidelines, watchouts, process flowcharts, attributes,
benefits, problems, how to implement, relationships between ITSM
disciplines
(Service desk/incident mgt, problem mgt, change mgt, config mgt,
release mgt, capacity, DR, SLM, availability, financial, security).
Standard is BS15000 in UK and AS8018 in Oz, and heading towards ISO.
regards, peter
Mainframe Capacity mangler and ITSM consultant
Victorian Workcover Authority
Melb, Australia
Doc Farmer
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<[EMAIL PROTECTED]
.EDU>
Greetings!
I'm trying to look up some sample change management / change control
procedures for operating system and system/subsystem utility changes, but
I'm not having much luck in a Google search (or a search of IBM-MAIN, for
that matter). I'm pretty sure they'd have to be more rigorous than
application CCPs, if only for the wide-ranging impact those changes can
have.
Does anyone out there have some sites/samples/examples of workable
operating system CCPs? If so, I'd appreciate a copy or a link. Many
thanks.
Doc Farmer
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