On Apr 3, 2006, at 1:27 PM, Chase, John wrote:
--------------SNIP----------------------------
For example trying to deduce what is going on when a system
is in a wait state.
This is 2006. We have telephones now.
Besides, the "Vulcan mind meld" is fictional, and didn't work with
machines anyway.
Ahh but that assumes a lot of things are in place. Just because they
are in one place doesn't mean its universally true. You are right in
one sense but in the real world (the rest of inhabit) not true all
the time.
Another example is attending a meeting
that is unorganized and trying to get something accomplished.
Ditto.
Hmmm Here it is again assuming that people want to get to the same
objective. Not always the case and politics trumps all, especially in
large organizations and multisite in which it just get worse.
I would love to see it work I just don't see it in the real world.
Politics trumps all.
There is also the case where you get called from operations
and they start asking you questions that are less than clear
and they need an answer now.
Ditto again.
Politics is a key role here especially between departments. Is this
bad management? Maybe or maybe not it depends on the organization.
There is no clear (IMO) answer here. Each org is different (good and
bad).
And before you retort with "We have incompetent operators", let me
point
out that's a management problem, not a technical one.
I did not (in this case) say anything about incompetent operators
and yes for them its is a management issue and there is no quick
answer as each org is different. But until you get there you have to
work in the framework you are in. Trying to get that resolved is a
long term solution which I don't see ever getting resolved as the
operations people are being squeezed from both sides to reduce costs
(less money). This is one of weapons the outsources seem to grab onto
quite easily.
Ed
-jc-
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