On Wed, 9 Aug 2006 23:49:07 -0400, Craddock, Chris <[EMAIL PROTECTED]> wrote:
>... >So you say. On the other hand, you could apply the same reasoning to >vendor employees that you did to your own peers. They are just trying to >do the best job they can for their customers. That's not all good or all >bad. It just is the way it is. > >Installation aids may NOT be to your taste perhaps, but the vendors >aren't providing them to p*ss you off and they're not all incompetent. >Ask yourself why the vendors would bother doing all that "extra junk" if >their customers weren't asking for it? > >It is all very well to say you don't like assistance from the autocurse >software. Fine. I could care less. What I am really annoyed about is >this constant blather that (all) vendors don't have a clue what they're >doing. Perhaps you could do better, but I wouldn't bet a paycheck on it. >... Not surprising, vendors see clueless customers and customers see clueless vendors. There are more customers than vendors in the world and I suspect the percentage of Bozos is higher among customers than vendors. But the Bozos exist on both sides. >From what I've seen (and it's all been from the customer side) the quality of a product and the quality of the packaging of that product have little to do with each other, and that's the case whether or not SMP is involved. Good packaging (with or without SMP) lets the product be easily installed in customer environments not envisioned by the vendor. We tend not to remember tools that permit that because there is (hopefully) nothing memorable about success. Bad packaging makes a "non-standard" installation a nightmare. The real autocurse tools and instructions (including some IBM Program Directories) are those that can't be adapted to the customer's environment. THOSE are memorable, and those we complain about. Chris, if you feel we are using too broad a brush in our complaints, well, you are probably right. Sorry. But if your packaging works well we probably aren't going to even notice it. The best you can hope for is a lack of complaints. And if both the packaging and the product are good you continue getting a paycheck. Pat O'Keefe ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
