On Saturday, 11/04/2006 at 04:46ZE10, Shane <[EMAIL PROTECTED]> wrote:
> > Before making any assumptions, a customer with questions about IBM
> > software may want to contact IBM.
> 
> Pity customer(s) are perceived to be so bloody stupid that this even
> needs to be stated.
> I not necessarily disagreeing mind you, just bemoaning the situation.

Stupid?  Hardly.  I've just observed that there's just a ... blind spot 
... when it comes to licensing agreements.  Perhaps it's because sysprogs 
aren't the people who see and must agree to the Ts&Cs contained therein?

In prehistoric times, when I was a customer, I just waited for the box of 
tapes & manuals to arrive.  Paperwork?  WDNNS paperwork....  "The new NCP 
is here!  The new NCP is here!  I'm somebody now!  I'm somebody now!" 
(apologies to Steve Martin).

I wouldn't want to be the one who says "Let's do X!" only to end up 
blindsiding my boss because I didn't do my homework.  You all are Family 
to me (I go to WAVV, SHARE, the zExpo, and regional user group), you are 
paying for my house (thanks, by the way), and I need for you to continue 
to succeed.  So if I sometimes come across as bit paternal, please bear 
with me.

Alan Altmark
z/VM Development
IBM Endicott

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