The support center would be an inappropriate resource, based on my
>experience. I believe they do not "help with problems" -- they "resolve
>defects." Had I called them up and said "what the heck does this message
>mean?" they would have (politely) told me to go away.
On my IBMLINK menu, under ETR, there are two options: "report a defect"
and "ask a question".
I think that the "ask a question" is an extra-cost option.
They have been very good at "what does this message mean" and "how do
you do something", as long as the question is not extremely technical.
They even transfer questions to the defect queue if they feel it is a
defect. But I don't know if they would work with you to make your
program work.
--
Bruce A. Black
Senior Software Developer for FDR
Innovation Data Processing 973-890-7300
personal: [EMAIL PROTECTED]
sales info: [EMAIL PROTECTED]
tech support: [EMAIL PROTECTED]
web: www.innovationdp.fdr.com
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