>So you are an employee of the company?  In that case, I think that if I were 
>you I'd be asking my boss why I can't talk directly to the people doing the 
>work, rather than through a translator.

Can we talk to level II or higher, automatically?

The out-sourcing contract states how we are to interface with the support teams.
The 'translator' doesn't care; the SYSPROG team lead does.

-
Too busy driving to stop for gas!  

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