Maybe they use IBMLINK to create the tickets???
-----Original Message-----
From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] On
Behalf Of Knutson, Sam
Sent: Monday, March 12, 2007 14:50
To: [email protected]
Subject: Re: IBMLINK DOWN ALL DAY? (ticket pending creation)
Hi,
Today IBMLink is available to login but for the past several hours
attempts to update an ETR only get an error. ETRs can be viewed just
fine but not updated. Trying to Revise an ETR gets
"Error
The database is currently unavailable. The return code is 606. Please
try again later."
I called this in to support and after a number of exercises clearing
browser cache and reproducing it several times they agreed to create a
ticket. One thing about this process that is not too keen is that today
the technician indicated it would take some time to checkout and to
create a ticket and is going to call back with a ticket#. I even
offerred to wait but no dice said it would take way too long. I expect
any contact that goes beyond Hello would generate at ticket# in some
system so that surprised me a little bit.
I was told I was the only one to have reported this so if you are also
unable to update an ETR I would encourage you to call and provide them
with multiple reports.
Best Regards,
Sam Knutson, GEICO
Performance and Availability Management
mailto:[EMAIL PROTECTED]
(office) 301.986.3574
"Think big, act bold, start simple, grow fast..."
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