> -----Original Message----- > From: IBM Mainframe Discussion List > [mailto:[EMAIL PROTECTED] On Behalf Of Dean Montevago > Sent: Tuesday, April 17, 2007 1:30 PM > To: [email protected] > Subject: S/W End of Life > > > Hi, > > I was asked to look into this. What happens when a product > reaches EOL ? > are you cut off completely from support ? or will IBM review > a dump and > provide a fix if it already exists. What about maintenance for the > product ? > > TIA > Dean
Once support has been dropped, you can still try to find existing fixes, request them, and install them. You cannot expect a fix to a "new" problem. Also, although I don't know how long it is, eventually the existing fixes will not be available because IBM will not have saved the information in a way that is easy for them to give to you. I.e. don't anybody expect to be able to download any fixes for MVS/ESA! What I do when I am forced to support a product past EOL is to make sure that I request ALL existing PTFs be sent to me. I then hang on to that tape for dear life, just in case. Despite no support, you are still responsible for paying for the license fee. And I've not noticed that it goes down. But that's not my area of responsibility. We still have OS/VS COBOL and are still paying for it. <don't ask>. -- John McKown Senior Systems Programmer HealthMarkets Keeping the Promise of Affordable Coverage Administrative Services Group Information Technology The information contained in this e-mail message may be privileged and/or confidential. It is for intended addressee(s) only. If you are not the intended recipient, you are hereby notified that any disclosure, reproduction, distribution or other use of this communication is strictly prohibited and could, in certain circumstances, be a criminal offense. If you have received this e-mail in error, please notify the sender by reply and delete this message without copying or disclosing it. ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
