Oops. I'll add some content this time....
> -----Original Message-----
> From: IBM Mainframe Discussion List On Behalf Of Knutson, Sam
> Sent: Friday, June 08, 2007 9:20 PM
>
> Hi,
>
> IBMLink is down completely again. I contacted the IBMLink
> help desk at
> 800-543-3912 as I am trying to update a PMR for a Media
> Manager defect which has again caused a production job to
> fail. This is a case where the update is detailed enough to
> bar any thought of having Level 1 put it in the PMR.
>
> I actually had not had problems earlier in the day but now am
> completely unable to use IBMLink.
>
> The disappointing part was that the help desk staff when I
> spoke to them at 10pm believed that IBMLink was in fact fine
> but agreed when they tried to access it that it was down.
>
> Manage NOW/SEV 1 # 32130396 was opened internally and the
> issue is being worked on but there was no estimated uptime
> the help desk could provide.
Well, as of 07:50 CDT Monday morning my sign-on attempt to "Service"
link has been "in limbo" for about 15 minutes, so it appears nothing was
accomplished over the weekend.
Perhaps the time has come for some "large" IBM customers to "offer" to
withhold payment for this "service" until such time as the "service"
becomes reliably available, if ever.
-jc-
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