-------------------------<snip>-------------------
something has to be done, because this is absurd.
I think it passed "absurd" last week.
Perhaps someone envisions this possible future scenario:
Support: "We've had zero problem reports for the last quarter."
Management: "Nobody has tried to use the service for the last quarter."
Support: "And your point is......?"
------------------------<unsnip>--------------------
Far beyond absurd; try ludicrous. Doesn't this fall under the category
of Theft By Deception? Collecting fees for services NOT rendered?
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