Many times the order status does not change right away but the order is still available. Do not wait for the status to change before going to the ftp site to download it if you know the current password and url. If you are not sure of the url, start with ftp://ptf.boulder.ibm.com/password/userid/srdnnnnn/ (where nnnn is the order number) and follow the links. Keep refreshing until the cnnnnnnnnn directory and its subdirectorys appear.
-----Original Message----- From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of Robert Justice Sent: Monday, June 11, 2007 2:20 PM To: [email protected] Subject: Re: IBMLINK-SEV1 32141089-->now 11:15 maybe >FSVO "up". I signed on, checked my AST apar and saw that it had closed >and a PTF was available, ordered the PTF for Internet delivery, >navigated to SRD and saw the order status as "submitted", went to a >couple of meetings, went to lunch, came back from lunch, and now, four >hours later, my PTF order status is still "submitted" (not even >"received", let alone "shipped"). And that was with priority >"emergency". That one might possibly be one of the "known" ibmlink issues, i.e., ID #70092 Abstract: Order updates fail on occasion in SRD Sometimes the status of an order in SRD may not change from "Submitted", or "Received", to "Shipped". An order status that does not change from "Submitted" or "Received" is indicating a failure of the SRD order status update function. The ultimate authority of an order's status is the Corrective Service Status public website: https://www14.software.ibm.com/webapp/ssos/order_status? cmd=getIndexPage Workaround: If an order status does not change to "Shipped" in a reasonable amount of time, one should check the Corrective Service Status website to verify the order status. ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
