>usually set up service agreements to give the customer a certain response time that it would be easier to manage to response time goals.
Yes, but are you going to 'guarantee' sub-0.1? And, when we looked into it, we were ending up with one CICS transaction class: 90% within 0.5. You can't really get more granular than that, effectively. We were already doing 95% within less than 0.1. How is this more effective? We could spend our (limited) mainframe resources on REAL problems. - Too busy driving to stop for gas! ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
