----- Original Message ---- From: Paul Gillis <[EMAIL PROTECTED]> > In this case immediate support was not what you received, but you got what > you paid for. I do not believe that anyone can expect ISV levels of support > for free products that have been put into production regardless of anyone's > prior experiences.
I didn't expect immediate support as I would do for an ISV, I know I can't do this for free products. I just posted my issue to the community, and I've been waiting for about three months. There's nothing bad or wrong with this, but I have assess the risks and draw my conclusions. > I know a number of sites that have Lionel's code in "production" and that > their management is aware that if it breaks for any reason it may stay > broken for a long time. If I know that a if product breaks it could stay broken for a long time, well this product is IMHO everything but a good candidate for production. > The source comes with the package so one could potentially resolve the > problem oneself. Potentially.... Walter Marguccio z/OS Systems Programmer Munich - Germany ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
