On Jul 25, 2007, at 5:37 PM, Kenneth E Tomiak wrote:
--------------SNIP-----------------------------------
Consider what the requirement is. Someone trying to mass edit a
bunch of
members has a hard time convincing me an outage from using a free
method
to make multiple changes requires a vendor product. Only a vendor
pushes
that argument. If the free tool did not work they can always edit
each one by
hand. As was done before the products and the free tools. :-))
As for 24x7 support, all that means is you have someone to call.
They still
have to wake up the developer who decides if he wants to work on it
now or
during the day, then try to get the same error so they can make
sure their fix
works, try to find why it is broke, might have to go through a test
cycle
before he can release a fix, which you then have to apply, to then
see if it
works for you. All that time is costing you money too, for lack of
a silly mass
editor?
Hmmm.. well it sure helped me at 0500 .. Fileaid burped with an S0c4
while I was attempting to fix a production issue because of a JES2
"fix". I had to globally change a JCL library to get production out.
I put in a call to Compuware and had a fix in 15 minutes (or so). It
took me 10 minutes to test the fix out and 10 minutes for the global
change. Production was out and the market opened on time. It would
not have if Compuware had not produced the fix. I would have had to
back out (IPL) and then run the jobs that had the "error" under the
old system. I don't like paying them big bucks for their product but
in this case it saved my a** and the company not being fined major $$
because the market didn't open on time. It saved my bacon although I
did get yelled at for not knowing about the change ( I guess I
deserved it but there was no hold on the JES2 fix).
Ed
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