-----Original Message-----
From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] On
Behalf Of Mark House
Sent: Friday, August 10, 2007 10:39 AM
To: [email protected]
Subject: SERVICELINK @ IBMLink 2.5 hours still can't logon
Okay,
Give me the 3270 version back! Three calls to IBM Registration,
2 calls to Service Link, and 2.5 hours later I am now waiting to talk to
a Level 2 guy at IMBLink. Doesn't IBM understand that I have customers
that expect problems to get resolved in a timely manner. Maybe they
should let me put in PMR's directly from my customers to IBM, and let
them worry about the problem.
<SNIP>
We have the same problems. So I have emailed Mr. Palmisano twice about
this. I was sent a 3270 logon and it was activated and as long as the VM
systems are functional (unlike yesterday), things are working.
So I urge all of you who are also ISVs make sure that Mr. Palmisano's
office is aware of the pain being caused. I have a funny feeling that
some of the hacker mentality of make sure it works (but not the error
recovery side or the doc) and fling it over the wall (similar to what I
seen with the PC based development crowd over the years) is going to get
STOPPED by IBM management real soon.
Regards,
Steve Thompson
All opinions are my own.
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