On Aug 16, 2007, at 2:05 PM, Tergerson, John wrote:
Ed,
Joseph's question was about how to monitor HIPER fixes, not about how
and when to apply maintenance. I try to always go through a current
round of RSU maintenance before a product goes into production to keep
it as current as possible just as Tom described.
As Debbie pointed out, PSP buckets are important too, expecially
because
of issues other than maintenance.
OOPS! Gotta run outside now and retrieve Junior before the lawn
service
comes to mow!
John
Well, the PSP buckets are not necessarily well maintained, IMO. Don't
get me wrong they are useful but usually it takes at least one or two
major incidents for them to make it into there (at least in years
past). Needless to say I don't like major incidents so I would rather
be proactive and monitor all hiper activity. IME it usually takes
somebody bitterly complaining about X to get it into that bucket (not
always just sometimes). IBMLINK is reasonably the only way to monitor
*CURRENT* important issues. In the past it (at least what I have
seen) it really takes something important to happen to get it pushed
to the top of the crock pot. That is one of the semi unfortunate
byproducts of not having a human at the other end of the line it is
dependent on somebody (level 1 or level 2) to raise a red flag saying
this is an important issue. I do not profess to be an expert in level
1 & 2 but as time goes by the people in the trenches are not the
decision makers in hipers.
Ed
ps: John, I would be more careful of your baby in the future:)
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