On Fri, 14 Sep 2007 22:28:07 -0500, Rick Fochtman <[EMAIL PROTECTED]> wrote:
>I don't really care how the issue is resolved, whether APAR or PTF. As >long as we've got friends like Peter and Jim to help us serve our >companies, and customers, better, I'm all for it! WAD or BAD doesn't >have a great distinction for me; I just want the best service I can give >my company, and ultimately my company's customers. When people like >Peter, Jim and other IBM'ers are willing to help, I'm grateful enough >that I refuse to "look the gift horse in the mouth". They're trying to >do their best for their customers, just as we are. It's just that their >customers are a somewhat different subset of society than ours, so >there's a somewhat different viewpoint involved. > >I can only say "THANK YOU" to ALL the IBM'ers who are involved, however >peripherally, in our discussions here. And ditto to all the other >manufacturers' representatives who offer their help and advice here. >... Normally I don't quote a whole posting when responding, but there nothing there that shouldn't be stated twice (or more). I hope my previous posting didn't come across as taking a counter- position. My point was that design problems (at least in some parts of IBM) are supposed to be non-APARable (and no APAR implies no PTF). WAD is definitely BAD if there is a design defect, but "design defect" doesn't officially exist in those parts of IBM. In those cases people like Peter and Jim (and, luckily, many others) have to ignore or fight their own bureaucracy to help us. It is therefore to everybody's advantage that we help them see that the current implementation of a given function is truly defective; that is really does not provide the intended function. WAD (and certainly WAC) should not a valid excuse if the function truly does not work. Pat O'Keefe ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
