On Thu, 13 Dec 2007 11:27:45 +0100, Barbara Nitz <nitz- [EMAIL PROTECTED]> wrote:
>Quote from the diagnosis book: > >"It is easier for IBM Service to solve a problem when a test case is available. Include a test case with your problem report wherever possible." > >This really rubs me the wrong way, not because it isn't true, but because to me it sounds like justification why these highly intermittend, non-reproducible problems are never found! To someone used to z/OS and finding the bug with the one and only dump ever produced (because it is a serialization problem of some sort, possibly caused by the fact that multiple processors can execute the same instruction at exactly the same time), this sounds like an excuse, proven by the way these problems are always handled, due to lack of skill and knowledge.. > ><rant off> >Barbara I can understand why you are upset, but I find IBM's statement reasonable. For some reason, whittling down a problem to it's core is not the instinct of a lot of people. They will have a huge J2EE application, doing 50 things at once, with multiple extraneous (are they?) errors, and they have one(?) error which is a show stopper. Then one has to wade through all the other errors which are present, trying to ignore them to get to the root of the problem. So, I look at this at dumbing it down, and, unfortunately, highly justified. And speaking of wacky software, I may be one of the few people who don't get these babies as emails - I use the web interface. I'm using IE6, and when it displays full-width postings, often it will duplicate some of the words on the end of the line (Barbara's posting is an example). I looked at the source HTML, and it looks fine. When you select the text, the repeated words don't get hilighted. Very odd. I guess I should try with Firefox. Aaron ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
