On Jan 29, 2008, at 10:46 AM, Thompson, Steve wrote:
I was in IBMLink 2000 and it failed while trying to pull up an open
ETR,
giving a "panel" that says "Request for entitlement" followed by more
text and "Internal Server Error".
So I decided to switch over to the purple screen system. It doesn't
recognize my password. So the support person tried to explain that my
IBMLink ID and the VM system use the same ID....
It took a few minutes to get them to listen that in my case this isn't
true, I got one of the last IDs they were giving out before cutting
off
any new IDs. That ID is non-functional now.
Looks like things are really busted.
One more observation. When you call the 800 number for IBMLink 2000
support, it seems interesting that you have to listen to a LONG winded
message about IBM Link being down before it will ever accept a menu
selection number. Now that should tell anyone who is looking at this
that there is a problem when this is the first thing you hear before
selecting a menu option specific to logon problems (or some such).
I may
not be saying this well, but I think you can get the point.
Regards,
Steve Thompson
-SNIP--------
Steve,
It looks to me like IBMLINK is actively discouraging phone calls on
IBMLINK outtages. Maybe the bosses didn't get their raises because of
complaints. *IF* that is the case then going over their head is
probably the only option.
Ed
----------------------------------------------------------------------
For IBM-MAIN subscribe / signoff / archive access instructions,
send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO
Search the archives at http://bama.ua.edu/archives/ibm-main.html
